About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The key responsibilities of the role include;

Participate in the developing, implementing and maintaining a variety of projects (e.g., job aids, procedures, training materials) across the enterprise for Issue Management, ensuring compliance with relevant policies and standards, incorporating best practices and techniques for Issue identification, analysis, remediation, validation and closure
Coordinate with a community of Issue Managers, Issue Identifiers and 2LoD partners, working closely to ensure consistency in implementation of the Policy, Standard, Procedures, Job Aids, and best practices for issue management and resolution
Identify and escalate situations that include complex challenges and articulate actionable plans to drive results, while demonstrating exceptional organizational skills and attention to detail
Demonstrate experience in reviewing and interpreting deliverables, providing recommendations, and taking initiative on projects or team tasks, while managing multiple priorities effectively and driving outcomes independently
Assist in the transformation and change across a global organization in line with a defined project timeline, particularly in enhancing processes and controls supporting issue management
Perform thematic read-across to identify enterprise trends and opportunities, formulating remediation plans and ownership to address.
Participate in the establishment and maintenance of Issues Management Procedures and Job Aids inclusive of control identification to support consistent application of the Issues Management Standard across the organization.
Identify, report and manage issues and through the ServiceNow IRM Module, identify gaps and opportunities for improvement, testing of capability updates.

Skills / Experience

Proven experience in financial services and experience/expertise in a CCO or Internal Audit related role.
Demonstrated willingness in driving transformation and change across a global organization.
Experience in issues management and remediation within a financial services context preferred
Experience in risk and control assessments (e.g., RCSA, Compliance Risk Assessment) to support an understanding of how and when Issues are raised, mitigated and closed
Strong communication written/oral skills, ability to communicate complex topics in a simple and concise manner
Proficient in Microsoft Office Suite and other business applications
Experience using ServiceNow IRM Module is strongly desired
Ability to think strategically, execute with precision and prioritize in a fast-paced environment
Bachelor’s degree in business administration, management, or a related field. An MBA, or related advanced credentials preferred.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Senior Consultant, Issues Management

Job Description