This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager – Defence and Intelligence in Ireland.

This role sits at the intersection of customer success, geospatial technology, and mission-critical defence and intelligence applications. You will act as a trusted advisor to strategic customers across the EMEA region, helping them maximize the value of advanced Earth observation data and cloud-based analytics solutions. Working in a highly international and mission-driven environment, you will own customer relationships end-to-end, with a strong focus on retention, expansion, and value realization. You will collaborate closely with sales and cross-functional teams to ensure customers achieve their operational and strategic goals. The role requires both technical understanding and strong relationship-building skills to support complex government and defence use cases. It is ideal for someone who thrives in a fast-moving, impact-oriented environment where technology directly supports real-world decision-making.

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Accountabilities:

Build, manage, and strengthen long-term strategic relationships with defence and intelligence customers across the EMEA region
Act as the primary point of contact and trusted advisor throughout the customer lifecycle, ensuring value realization and satisfaction
Drive product adoption and expansion by helping customers effectively integrate and use geospatial and Earth observation solutions
Lead onboarding and training activities for new customers to ensure successful implementation and engagement
Co-own renewal processes in collaboration with sales teams, focusing on retention and contract continuity
Provide ongoing customer support, proactively addressing needs and escalating issues when necessary
Collaborate closely with sales, product, and technical teams to deliver tailored solutions and improve customer outcomes
Apply domain expertise in defence, intelligence, and geospatial technologies to guide customer strategy and usage

Requirements:

Minimum of 4 years of experience in Customer Success, Account Management, or a similar customer-facing role
Proven experience managing relationships with defence, intelligence, or government customers
Bachelor’s degree in a relevant field
Strong understanding of geospatial technologies, remote sensing, or GIS is highly desirable
Excellent communication and coordination skills in international environments
Professional fluency in English and Arabic
Ability to work independently in a fast-paced, complex, and multi-stakeholder environment
Strong problem-solving skills with a proactive, customer-centric mindset
Willingness and ability to travel internationally as required

Benefits:

Competitive compensation package aligned with experience and location
Equity participation in the company’s long-term success
Flexible remote-first working model with hybrid options where applicable
Paid time off including vacation, holidays, and company-wide days off
Employee wellness and mental health support programs
Home office and internet reimbursement
Learning and development support, including tuition reimbursement and access to online learning platforms
Paid volunteering time off to support personal causes and community engagement
Inclusive, mission-driven, and globally distributed team culture

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How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Success Manager - Defence and Intelligence

Benefits

Job Description