Job Description

Job Description

The Senior Solutions Consultant is responsible for all technical, solution and competitive aspects of the Zendesk sales cycle. SCs must be both sales focused and technically savvy. They must be successful in selling to enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution.

The SC will work, in conjunction with Sales, Marketing, Product Managers and other members of the cross-functional team to provide the technical bridge between our Sales team and their prospects.

The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtually.

Requirements

5+ years’ Presales experience
Understanding of how AI is impacting the customer service business, as well as knowledge of AI Technologies such as LLMs and ChatGPT
Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications
Experience mapping RFI/RFP requirements to software solutions
Excellent interpersonal, communication, persuasion, presentation and writing skills
Experience scoping, managing and executing customer pilots and Proof of Concepts
Knowledge of SaaS Business applications
Knowledge of one or more of the following
- Customer Service Software
- AI, Automation and Bots
- ITSM
- Data warehousing
- Business intelligence
- Workforce Management
- QA
- Integration & middleware
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
Outstanding solution scoping abilities, using our existing solution and influencing new product development
Bachelor’s degree or equivalent experience is a must; graduate degree is a plus
Must be willing to travel
Obvious passion and people skills and an ability to work independently on multiple projects

Desired Skills

Previous consulting experience implementing enterprise class software solutions
Domain expertise in specific industries
Knowledge of CCaaS and peripheral technologies
Experience in facilitating Design Based Thinking sessions
Ability to develop reference architecture in support of client solution

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.