Job Title: Junior ServiceNow Technical Consultant

Location: Dublin
Business Area: Technology Consulting (ServiceNow)
Contract Type: Full-Time – Permanent

At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

ServiceNow is changing how organisations deliver services and manage work. In this role, you will help EY clients build practical ServiceNow solutions that improve service, simplify processes and support technology-enabled change. You will join a growing Technology Consulting team in Dublin, working with experienced colleagues while building your own technical, delivery and client-facing skills.

Your key responsibilities

• Supporting ServiceNow reviews, implementations and change projects from planning through to delivery.
• Building and configuring ServiceNow solutions with guidance from project leads and senior team members.
• Preparing clear project materials, updates and analysis for EY teams and client stakeholders.
• Managing your own work, tracking actions and escalating risks or dependencies early.
• Supporting engagement activities such as quality, risk, resourcing, project reporting and bid materials.
• Coaching more junior colleagues where relevant and contributing to a supportive team culture.

Skills and attributes for Success

You will bring ServiceNow implementation experience and a strong interest in IT Service Management. We will focus on your ServiceNow capability, problem-solving skills, communication style and ability to work independently while contributing to a wider project team.

To qualify for the role, you must have:

• Around 3+ years’ experience implementing ServiceNow.
• A deep technical and functional knowledge of IT Service Management.
• Additional mainline certifications from ServiceNow, such as Certified System Administrator, Certified Implementation Specialist, Certified Architect (Technical or Architect) or willingness to gain them.
• Certification and/or knowledge of ITIL.
• Knowledge of the ITSM Market including other ITSM type products and platforms.
• Experience working in a client facing role for a leading consulting or professional services company in delivery of technical projects or systems integration projects.
• Experience in one or more of our focus industries including Energy & Assets, Financial Services, Government & Public Sector, Health & Wellness, Consumer Product & Retail, Telecommunications Media & Technology, Advanced Manufacturing.
• Experience in the establishment, training and management of teams comprised of client, contractors and client’s strategic partners.
• Excellent communication skills – tailoring communications to suit various audiences, with the ability to translate IT strategy into measurable business benefits.

Ideally, You’ll also have

• Experience across Configuration Management, Service Request Management or Service Level Management.
• Exposure to IT Asset Management, Software Asset Management, IT Operations Management, Discovery, Configuration Management Database, Governance, Risk and Compliance, or Integrated Risk Management.
• Experience preparing project updates, tracking actions and supporting delivery governance.
• Confidence working with clients, contractors, partners and internal EY teams.
• A business or technology-related qualification, or equivalent practical experience.
• Curiosity about new technology and a desire to keep learning.

What we look for

We look for people who are curious, inclusive and comfortable learning in a fast-moving environment. You will be organised, collaborative and confident asking good questions. You will care about quality, communicate clearly and bring energy to solving client problems in a practical way.
What working at EY offers
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Pension
• Maternity & Paternity leave
• Discounted health insurance
• Bike to work Scheme
• Web Doctor - Free unlimited online GP consultations for you and your family
• Recognition Awards
• The purchase of additional annual leave
• Cash incentives for referrals
• Hybrid Working
• Work Mobile
• Free Gym membership
• TECH MBA paid by EY
• Travel Pass
• Wellness rooms Available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity:

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Are you ready to shape your future with confidence? Apply today.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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