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Overview

We are looking to recruit a Senior Business Analyst to join our Financial Services Advisory Practice, working on a wide range of projects/programmes. The individual will have experience of working on digital transformation and strategic change projects, responsible for the successful planning, execution, monitoring, control and closure and delivery for our Banking partners.

Responsibilities

Key Skills

Engage with business users, understand problem statement, and agree scope of engagement
Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
Support the Business by documenting process models and identify opportunities for improvement
Ability to map customer experience using tools like personas, customer journeys etc.
Gather and analyse statistical data from the business areas for supporting business case for change
Research and analyse best in class industry processes to support digitization & simplification of customer journeys
Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
Support and contribute to the metrics driven culture within our function

Experience and skills required

10+ years of experience as a Business Analyst in Financial Services
Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
Experience in documenting business case, business process modelling, requirement elicitation through workshops
Manage projects from inception through design to delivery
An IT background with a solid grounding in technology
Experience of working in both Agile & waterfall SDLCs
Communication, group dynamics, collaboration and continuous improvement are core – being best practice driven
2.1 or higher in a related discipline from an academic institution; Masters a plus

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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Senior Business Analyst

Job Description