Senior Implementation Consultant, Professional Services

This position is based in London with hybrid working available.

Want to use your change management knowledge and consultative sales skills to implement and drive the adoption and usage of our professional-grade AI tools with some of our largest client accounts? This might be the role for you.

Thomson Reuters are seeking a Senior Implementation Consultant to play a pivotal role in driving the successful adoption and customer engagement for our CoCounsel Legal and CoCounsel for Tax and Trade AI solutions.

As a Senior Implementation Consultant, you'll be at the forefront of transforming how legal, tax, and trade professionals leverage AI to drive efficiency and innovation. Working closely with some of our largest clients, you will have the opportunity to shape customer success, influence product evolution, and establish yourself as a trusted advisor in a rapidly evolving technology landscape.

You'll lead strategic adoption initiatives, partnering with customers to maximize the value of our advanced AI tools, and ensuring seamless integration into their legal, tax, and trade operations. Acting consultatively, you'll seek to understand our clients' unique goals and will build tailored implementation strategies that suit their specific goals. This is a varied and rewarding position, where you'll help some of the largest global brands navigate a range of challenges in the legal, tax and trade spaces, with our leading professional-grade AI solutions.

About the Role

As Senior Implementation Consultant at Thomson Reuters, you will:

Serve as the primary point of contact for customers throughout the adoption life-cycle of CoCounsel Legal and CoCounsel for Tax and Trade AI products.
Develop and execute tailored adoption strategies that align with customer objectives, business processes, and industry best practices.
Lead on-boarding and adoption sessions, workshops, and training programs to empower customers and their teams to effectively utilize AI-driven legal and tax workflow solutions.
Collaborate with customer stakeholders—including legal, tax, trade, and IT teams—to identify opportunities for process optimization and enhanced productivity using CoCounsel tools.
Monitor customer engagement and usage metrics, proactively addressing barriers to adoption and driving continuous improvement.
Provide expert guidance on change management, solution configuration, and integration with existing platforms.
Gather customer feedback and partner with Product and Engineering teams to inform roadmap decisions and advocate for feature enhancements.
Deliver executive-level presentations, adoption reports, and recommendations to demonstrate value and ROI to customers.
Stay abreast of developments in legal, tax, and trade technology and share thought leadership with customers and internal teams.

About You

You're a fit for the role of Senior Implementation Consultant at Thomson Reuters if you have:

Proven track record of leading customer adoption initiatives for SaaS, AI, or enterprise software solutions, with an understanding of change management processes, training program development, and user enablement initiatives.
Demonstrable experience of change management or driving change in a professional services, consulting, or technology solution delivery environment.
An interest in legal and tax workflows, industry regulations, and business process improvement and how technology can solve specific client problems.
Exceptional communication, presentation, and stakeholder management skills, with the ability to work both independently and collaboratively in a fast-paced, customer-centric environment.
Strong analytical skills and the ability to demystify complex issues and translate insights into actionable strategies with senior decision makers and collaborate with cross-functional teams to drive results.
Customer Service – experience working with customers on a range of different projects, delivering excellent customer service
Communications/Status Reporting – ability to effectively communicate findings and solutions to customer and prepare status updates for projects and regularly communicate and share knowledge with the customer and the team
Monitoring costs of own work in alignment with project plans. You'll be comfortable taking accountability for the quality of your work and delivery within agreed procedures and time-frames, as well as the approaches used to address client initiatives.

Please Note: Complete applications must be submitted by 23:59 (GMT) on Sunday 16th November 2025. Early applications are encouraged.

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What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.

Senior Implementation Consultant, Professional Services

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