Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Please visit our website: www.turnerandtownsend.com

Job Description

Turner & Townsend is undergoing a major transformation across Europe, aligning teams, systems, and ways of working into a more integrated operating model.

A dedicated regional team is driving this change, including the rollout of new processes and systems such as Microsoft Dynamics D365

As the programme progresses, this role will support implementation, coordination, and user adoption across multiple countries in a fast-paced, international environment.

We are seeking a Regional Operations Integration Lead to support the implementation of Microsoft Dynamics 365 across Europe.

This role sits at the intersection of operations, finance, and project delivery, ensuring seamless integration of business processes, high data quality, and strong user adoption.

You will act as a key liaison between regional stakeholders, operational teams, and central programme leadership, driving alignment and enabling a successful transformation.

Key Responsibilities

Programme Delivery & Integration
- Lead regional rollout and implementation activities for D365
- Ensure alignment between business processes and system capabilities
- Drive adoption of new tools and ways of working across countries
Data Ownership & Migration
- Own data readiness, quality, and validation for assigned business segments
- Identify gaps, lead data cleansing, and support migration activities
- Sign off on data accuracy and completeness prior to go-live
Stakeholder Management
- Act as the key interface between regional teams, central data teams, and leadership
- Communicate progress, risks, and feedback across stakeholders
- Support local teams throughout transition and adoption
Testing & Validation
- Define and support User Acceptance Testing (UAT) scenarios
- Ensure system functionality meets operational and financial requirements
- Coordinate cross-functional testing activities
Change & Adoption
- Champion new processes and support change management initiatives
- Drive engagement across regions and support training efforts
- Establish local champions to embed new ways of working
Process Improvement
- Review existing workflows and design optimized future-state processes
- Translate operational needs into functional requirements for system configuration
Post-Implementation Support
- Monitor data integrity post-migration
- Support reporting, analytics, and continuous improvement

Track performance metrics and ensure benefits realisation

Qualifications

7–10+ years of experience in operations, project management, or ERP/finance transformation
Experience working in complex, multinational or matrix organisations
Background in project-based or professional services environments
Proven experience with ERP implementations (ideally D365)
Strong exposure to data migration, data quality, and testing (UAT)
Experience working across multiple countries or functions

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application.

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Department: Business support

Regional Operations Integration Lead – ERP Transformation (D365) - (Contractor or 6-Month FTC)

Benefits

Job Description