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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Global Account Director for our Work Dynamics business line.

About JLL

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Location: Dublin (with global travel requirements)

Role Purpose

An exciting opportunity has arisen for a customer-focused Account Director to join JLL's Work Dynamics business. The successful Account Director will be accountable for JLL's overall contractual facilities management and project management performance globally for a fast-paced forward-thinking client.

What this job involves

Delivery of total facilities and project management services to the highest standard achievable across all global regions
Setting the standards for quality and efficiency at the client's sites worldwide
Implementation and enforcement of effective cost and quality controls across global operations
Ensure that all personnel involved with the client's Account work in full compliance with local company and labour laws across all jurisdictions, as well as JLL global policies and procedures and within the structure detailed for the account
Ensure that there is no downtime with critical services across any global location
Achieve a high level of Client satisfaction by providing excellent service globally and attend to client complaints and resolve them promptly regardless of time zone or location
Practice diligent preparation and follow-up across global operations, personally checking things out, being well prepared for client meetings, and providing timely delivery of services
Instill in staff across all regions the above values
Communicate clear goals and objectives to global staff and embody the strong cultural positive indicators that are jointly agreed between JLL and Client leadership
Lead, motivate and galvanize staff across diverse cultural contexts to achieve business targets
Help nurture quality teams across multiple regions that consistently achieve business targets
Provide guidance and coaching to staff across time zones and cultural boundaries
Reward hard work and positive results across the global team
Demonstrate commitment to the client's objectives across all markets
Keep abreast of developments affecting the client and its business in all operating regions
Understand the client's mission and goals from a global perspective
Coordinate and align regional delivery teams to ensure consistent service standards and operational excellence worldwide
Manage relationships with regional JLL leadership and client stakeholders across Americas, EMEA, and Asia Pacific
Drive global best practice sharing and knowledge transfer across the account

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

Able to demonstrate a proven track record in delivering total facilities and project management solutions; handling complex global account structures, running multiple operational FM and PM teams across multiple locations, countries, and regions
Experienced in navigating global matrix business environments across multiple continents and time zones
Experienced in managing culturally diverse teams and understanding regional business practices, regulations, and market dynamics
Experienced in handling client and/or firm sensitivities knowing when to escalate with urgency, or how to de-escalate certain risks across different cultural contexts
Experienced in balancing the interests of the client with those of the firm on a global scale
Able to translate client needs into existing or new business growth opportunities across multiple markets
Able to recognize when to consult the client, versus being the client's advocate, ally, critic or defender of own service delivery team across different regions
Experienced in managing a global Account P&L with multi-currency considerations
Able to understand key technical processes and their impact on delivery of services across different regulatory environments
Able to demonstrate true leadership skills with the acumen to manage performance of global delivery teams
Experienced in global management reporting and synthesizing data from multiple regions
Able to demonstrate strong presentation, interaction and communication skills across cultures and time zones
Able to drive account delivery optimization and continuous improvement/transformation on a global scale
Confident with team/client interactions globally and uses emotional intelligence in dealing with diverse teams and clients
Able to bring clarity, perspective, and oversight to account teams across multiple geographies
Comfortable with significant international travel (up to 40-50% of time)
Experience working effectively across multiple time zones and managing virtual global teams
Proven ability to build and maintain strategic relationships at the C-suite level globally

What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

Location:

On-site –Dublin, IRL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Global Account Director

Benefits

Job Description