Job Title: Payroll Administrator

We have an incredible opportunity to join us here at Phoenix Group as a Payroll Administrator to join our Customer Service team.

Who We Are
At Standard Life, part of Phoenix Group, we believe everyone deserves a future to look forward to, and that starts with how we support our customers, communities, and each other. Our success is built on the passion, skills, and dedication of our people. That’s why we’re committed to helping you grow, thrive, and feel valued every step of the way.

We’re proud to be part of Phoenix Group, the UK’s largest long-term savings and retirement business. With over 13 million customers and £300 billion in assets under administration, Phoenix is a FTSE100 company with a bold ambition: to help more people secure a life of possibilities.

About the Role

We’re looking for a Payroll Administrator to join our Customer Payroll Team. In this role, you’ll process payrolls for our pre- and post-retirement customers who hold Pensions, Annuities, or Approved Retirement Funds (ARFs). You’ll also collaborate with internal stakeholders and support customers with payroll-related queries.

This is a fantastic opportunity to develop your payroll expertise in a collaborative environment. Full training will be provided, and you’ll gain exposure to complex payroll processes and compliance requirements.

Key Responsibilities

Deliver end-to-end payroll processing accurately and on time, including:
Data collection
Payroll processing
Preparing bank files and cheque registers
Providing payroll reports to Finance
Take ownership of Annuity Payrolls (including BPA payments where applicable).
Provide cover for ARF/Taxed Cash payrolls when required.
Respond promptly to payroll queries.
Ensure compliance with Revenue legislation, including Payroll Submission and Revenue Payroll Notification (RPN).
Maintain strict data protection and confidentiality standards.
Perform manual tax calculations as required.
Support Servicing/Transactional teams and Advisers with PAYE tax-related queries.
Attend monthly tax reconciliation meetings and assist Finance with payroll tax reconciliations.
Participate in annual Imputed Distribution projects and other payroll-related initiatives.

Who We’re Looking For

We welcome applications from people with diverse backgrounds and experiences. You’ll thrive here if you:

Have 1–2 years of payroll experience.
Possess strong attention to detail and accuracy.
Communicate clearly and professionally, both verbally and in writing.
Are proficient in Microsoft Office, especially Excel.
Bring strong problem-solving skills and can work under pressure.
Take a proactive, hands-on approach and enjoy learning.
Knowledge of payroll accounting and post-retirement products (ARFs, Annuities) is an advantage.
QFA qualification or working towards it is desirable.

Why Choose Us

Bring your whole self, your skills, and your ambition—and we’ll support you every step of the way. You’ll enjoy:

Competitive salary and benefits, including a 10% non-contributory pension (with matching up to 2%).
Funded industry qualifications and CPD support.
Wellbeing allowance and flexible working options.
Generous holiday entitlement and enhanced family leave.

Our Commitment to Inclusion

We want to hire the whole version of you.
At Phoenix Group, we’re committed to creating a workplace where everyone feels accepted, respected, and empowered to thrive. We celebrate diversity in all its forms—whether it’s age, gender identity, neurodiversity, race, disability, sexual orientation, religion, ethnicity, or socioeconomic background.

We offer employee networks, allyship programmes, and inclusive policies to support you at every stage of your journey. If you need any adjustments during the recruitment process—due to health, disability, or anything else—please let us know. We’ll do everything we can to help you be your best.

Payroll Administrator

Benefits

Job Description