Hiring Manager: Nagesh Rao

Talent Acquisition Advisor: Andreea Dovleac

Job Code Level: IRP3

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

Join OpenText in Cork, Ireland, as a Senior Cloud Application Engineer responsible for designing, Implementing and maintaining enterprise observability and monitoring stack across hybrid/cloud platforms. This role provides deep technical expertise, drives best practices, improves monitoring quality, and ensures high reliability, actionable alerting, and ITIL-aligned operations in collaboration with NOC, engineering teams, and leadership.

What the role offers

• Deploying, configuring and maintaining monitoring and alerting systems including Operations Bridge Manager (OBM), Network Node Manager (NNMi), Zabbix, Prometheus, and Graylog.

• Developing enterprise-wide SLIs/SLOs and ensure effective alerting aligned to business impact.

• Serving as the primary engineering escalation point for NOC, operations, and product teams.

• Leading complex incident resolution, root-cause analysis, and post-incident improvement plans.

• Driving automation initiatives: monitoring provisioning, configurations, and remediation workflows.

• Be part of the 24/7 Tier-3 support team and participate in support and incident calls and lead post incident reviews adhering to ITIL Processes.

• Developing automation for monitoring provisioning using Python, Bash, Terraform, and Ansible.

• Ensuring GDPR and DPZ compliance for EMEA-region workloads.

• Implementing AI-driven improvements such as anomaly detection and AI-assisted troubleshooting.

• Using AI copilots for automation, documentation, and script generation.

• Maintaining high-quality documentation and operational runbooks.

What you need to succeed

• Bachelor’s in Computer Science, Engineering, or equivalent

• 4+ years of relevant experience in the field

• Hands-on experience with Observability and Monitoring technologies (correlation, event pipelines, topology, service modeling) along with Graylog, Prometheus.

• Expertise in NNMi skills: network topology, polling strategies, SNMP, traps, RCA.

• Deep understanding of Zabbix architectures, templates, event routing, and automation.

• Proven SRE experience with SLIs/SLOs, reliability architecture, and incident management.

• Strong Linux, Kubernetes, networking, and scaling concepts for production systems.

• Expertise in automation using Python, Bash, Terraform, and Ansible integration with GitLab pipelines.

• Strong understanding of GDPR principles, data protection rules, and EMEA data residency requirements.

• Foundational understanding of AI Concepts, Machine learning basics.

• Observability Tools (hands-on) : NewRelic and/or Dynatrace

Nice to have skills: Enterprise OpenTelemetry pipeline design and collector configurations; Experience with OpsBridge Aviator, SMAX, or AIOps-driven correlation engines; Elasticsearch, Kibana, Grafana; Experience with AWS, Azure, or GCP monitoring tools; Exposure to SIEM, security logging, and compliance frameworks; Kafka/AMQP pipelines; Light programming in Go or Java for exporters/integrations.

• Kubernetes (CKA/CKAD), cloud certifications, or Zabbix certifications are a plus.

• GCP Cloud certifications will be an advantage

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This is a chance to join our Cork-based team as a Senior Cloud Application Engineer, leading the design, implementation, and evolution of enterprise observability and monitoring across hybrid and cloud platforms while driving reliability, best practices, and ITIL-aligned operations.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Sr. Cloud Applications Engineer

Job Description