Your mission

Own and optimise the end-to-end revenue engine at Output Sports by connecting marketing, sales, and payments systems. You will ensure a seamless customer journey from first touch through to repeat purchase and long-term advocacy.

Role Overview
As CRM & Revenue Systems Manager, you will be responsible for building and scaling the systems that power our commercial engine. Sitting at the intersection of marketing, sales, customer success and operations, you will ensure our tools, data, and processes are fully aligned to drive revenue growth.

This is a hands-on, high-impact role where you will take ownership of our HubSpot ecosystem and its integration with Stripe, enabling clear visibility across the funnel and unlocking automation at every stage of the customer lifecycle.

You will also play a key role in shaping our revenue strategy by identifying opportunities for experimentation, running structured tests across the funnel, and using data-driven insights to inform continuous optimisation and growth.

Your Responsibilities

Own and manage HubSpot CRM across marketing, sales, and service functions
Build and maintain the HubSpot ↔ Stripe integration, ensuring accurate data syncing and revenue attribution
Design and optimise the full customer journey from lead to repeat customer and advocate within the CRM
Create and manage automation workflows to improve efficiency and reduce manual processes
Develop dashboards and reporting for revenue performance, funnel conversion, and lifecycle metrics
Maintain high standards of data hygiene, segmentation, and lifecycle management
Support e-commerce operations, ensuring a smooth and reliable checkout and payment experience
Work cross-functionally with marketing, sales, and product teams to improve conversion and retention
Identify bottlenecks in the funnel and implement scalable, system-driven solutions
Design and run experiments across the customer funnel to improve conversion, retention, and revenue performance
Translate data insights into strategic recommendations, influencing marketing, sales, and pricing decisions
Partner closely with finance to ensure alignment between CRM data, bookings, and reported revenue

Your profile

You are a systems-oriented operator who understands how tools, data, and processes connect across a modern revenue stack. You are comfortable owning systems end-to-end and take pride in building scalable, efficient solutions that drive measurable impact.

Requirements

Strong hands-on experience with HubSpot (workflows, automation, reporting, CRM architecture)
Experience working with Stripe, including payments, subscriptions, and customer data
Proven experience integrating HubSpot with Stripe (native or custom solutions)
Experience in e-commerce or online sales environments
Deep understanding of customer lifecycle management and funnel optimisation
Track record of building automations that improve speed and reduce manual workload
Strong analytical skills with the ability to interpret data and drive decisions
Deep understanding of revenue recognition principles and SaaS metrics (ARR, MRR, churn), with responsibility for ensuring consistency and integrity across pipeline, bookings, and reported revenue in partnership with finance

Core Competencies

Systems thinking across the full revenue stack
Strategic thinking with the ability to move from insight to experimentation and execution
High attention to detail and data accuracy
Strong problem-solving and analytical ability
Ownership mindset with a proactive approach
Clear communication and cross-functional collaboration
Bias toward automation, efficiency, and scalability

Desirables

Experience with APIs or middleware tools (e.g. Zapier, Make, Segment)
Data analysis experience
Background in SaaS
Familiarity with attribution modelling

Why us?

Join a fast-growing sports technology company working with elite teams and organisations globally
Play a key role in shaping and scaling the company’s revenue engine
Work closely with senior leadership on high-impact initiatives
Opportunity to build and own critical systems from the ground up
Collaborative, ambitious, and execution-focused team environment

CRM & Revenue Systems Manager

Job Description