Overview of company

Indra is one of the leading global technology and consulting companies and the technological partner for the core business operations of its customers worldwide. It is a world leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2023 financial year, Indra achieved revenue of € 4.34 billion 58,000 + employees, a local presence in 46 countries and business operations in over 140 countries.

At Indra innovation is in our DNA. We promote the digitalization of transport to achieve more sustainable, safe, reliable, resilient and accessible mobility and infrastructure.

We strive towards a reduction of accidents, to an improvement of safety, and the protection of travellers and infrastructure.

We facilitate more efficient and less polluting transport management, optimizing the use of public resources, reducing the carbon footprint, promoting sustainable mobility policies and improving air quality.

Leadership - Generating real impact through tangible results

Flexibility - Enhancing proximity to the customer and differentiating Indra from its competitors

Focus - Projecting progress in a clear direction, which is crucial in the specialisation of business

Reliability - Building trust and long-term relationships based on experience and excellence

Overview

We are looking for a detail-oriented and collaborative Process & Business Analyst to join our team during a transformative delivery phase and contribute to defining, analysing, and implementing critical business processes.

Sitting within a delivery team led by the Operations Manager, this role ensures both operational readiness and business value alignment, supporting long-term service sustainability and performance.

The successful candidate will work closely with cross-functional stakeholders to elicit requirements, analyse business needs, and design optimized, service-ready processes.

Following project Go-Live, the Analyst will transition into an embedded BAU role within the Service Delivery team, contributing to continuous improvement initiatives, operational reporting, and process governance, including incident, problem, and service request management.

This is a great opportunity for someone passionate about process and business analysis who wants to build a career in service management or operational leadership.

Key Responsibilities

Project Phase – Design, Analysis & Delivery

Collaborate with stakeholders, SMEs, and the Service Delivery Manager to gather and validate business and functional requirements.
Analyse current-state ("as-is") processes and define future-state ("to-be") workflows and procedures.
Lead or support workshops and interviews to extract business needs, use cases, and system/process dependencies.
Translate business requirements into clear process models, business rules, and documentation.
Support the development of Low-Level Designs (LLDs), ensuring traceability to business objectives and service requirements.
Contribute to Operational Readiness Testing (ORT), handover planning, and creation of Standard Operating Procedures (SOPs).
Ensure documentation such as process maps, RACI matrices, business requirements documents (BRDs), and user guides are clear, complete, and accessible.

Go-Live Support

Assist in readiness activities such as knowledge transfer and Early Life Support (ELS) planning.
Monitor live processes and workflows, capturing issues, pain points, and real-time improvement opportunities.
Support issue triage, resolution coordination, and ongoing clarification for users during rollout.

Post Go-Live – Service Integration & Continuous Improvement

Act as a business and process expert within the Service Delivery function.
Take responsibility for ongoing incident, problem, and service request process management, ensuring alignment with ITIL best practices and operational efficiency.
Maintain and improve process documentation and knowledge bases.
Work with stakeholders to track performance against KPIs and capture feedback for iterative improvement.
Identify opportunities for automation, simplification, and performance enhancement.
Contribute to service reviews, process audits, and root cause analyses.

Person Specification

2–3 years' experience in process design, business analysis, or related operational/functional roles.
Strong understanding of business analysis techniques, process mapping, and stakeholder engagement.
Experience working in project environments involving operations, service delivery, IT, or logistics.
Ability to analyse and translate business needs into scalable, efficient process and service designs.
Skilled at facilitating workshops, conducting interviews, and presenting findings clearly.
Excellent communication and documentation skills; able to deliver structured, user-focused artefacts.
Analytical mindset with a focus on problem-solving, continuous improvement, and business impact.
Familiarity with process modelling tools (e.g. IBM Blueworks Live, Visio, Lucidchart).
Awareness of ITIL, Lean, or Six Sigma principles (certifications desirable but not essential).

Career Path

This hybrid role is designed to evolve into a long-term function within Service Delivery or Operational Excellence. Potential progression includes:
Service Process Owner
Business Analyst – Service Management
Continuous Improvement Analyst
Service Delivery
With the support of the Service Delivery Manager, you’ll expand your business analysis and service ownership skills, helping shape a high-performing, customer-centric BAU function.

Holidays: 24 days per annum + Irish bank holidays (options to buy/sell days)
Pension – 7% employee and 7% employer
Private medical insurance (including dental & optical)
Flexible/hybrid working options
Charitable initiatives
Learning and development programs
Travel & expense allowances
Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or other characteristics protected by law.

Process Analyst

Benefits

Job Description