About Charlotte Tilbury Beauty

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission, to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing.

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.

About the role

We’re looking for an ambitious and experienced Retail Manager to join our fabulous, newly appointed Global Travel Retail team. The successful candidate will help drive the Charlotte Tilbury business in stores whilst building and nurturing strong Retailer partnerships to deliver industry-leading financial results. They will identify new commercial opportunities and negotiate best-in-class reciprocal support to maintain a strong brand position within the market and bring the Tilbury magic to life in stores and online.

This is a highly visible field-based role requiring regular travel across the region, including approximately one day per week in Dublin and a further two days per week across other key locations. The successful candidate will thrive in a fast-paced, customer-facing environment and enjoy spending time in-store, supporting teams, building retailer relationships, and ensuring excellence in execution across the business.

As a critical part of the Global Travel Retail team, this role will lead a defined regional team comprising store-based Business Managers and Retail Artists, through which it will be their responsibility to ensure that Charlotte Tilbury provides a consistent magical customer experience across the Travel Retail estate. The Retail Manager will demonstrate inspirational retail team leadership alongside strong commercial acumen, striving for optimal resource and cost management, showcasing strong budget management capability, and being confident in retail sales forecasting, reporting and data analysis.

Lastly, they will strive to exceed all Key Performance Indicators, including retail targets, footfall versus conversion, and overall commercial performance

As a Retail Manager you will

Sales Delivery & Execution of Brand Strategy through Best-in-Class Relationships

Define development & growth strategy with the Head of Travel Retail for the UK & ROI and implement successfully in your region/stores.
Deliver sell out in line with forecast commitments. Produce & track against store level forecasts to support financial business commitments.
Deliver regular business/sales updates & critical market insight, acting as the connection between our stores and Magic office.
Build strong relationship with Retailer contacts to optimise brand presence, maximise share of voice and negotiate industry leading joint trading plans. Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region.
Work in close collaboration with the Head of Travel Retail, Sales Executive & Travel Retail Marketing & VM teams to develop, launch and sustain plans for all stores and NPD with ultimate goal to ensure all Charlotte Tilbury Beauty counters reach #1 makeup & beauty rankings across all stores.
Work with local market to maximise local investments and drive omnichannel sales, managing possible conflict between retail partners.
Lead quarterly business reviews & half year external strategy meetings producing strong insight and action driven 360 plans.

High Performance Teams

Recruit high performing Retail teams for every store launch.
Lead and inspire your team of Business Managers, ensuring each manager has clear objectives & SMART KPIs in line with the sprint appraisal process & our business goals.
Manage time effectively between the Magic office and regular store visits supported by regular dialogue with BMs to ensure weekly and monthly deliverables are clear and monitored with agility.
Lead initiatives and actively encourage action plans to address performance and engagement needs identified from employee engagement survey, building an environment of inclusion and motivation within your defined area.
Work with the Retail People Partner of the region to support you in the delivery of your people plan, which will be drafted in collaboration with the Field Training Manager. People plan to cover (but not limited to), skills gap analysis, development pathways and succession planning, capability upskill and recruitment (focusing on the store management population) across the region.
Work alongside the Field Training Manager to ensure commercial and development training needs are met within the region.

Effective Commercial & Budget Management

Support Head of Travel Retail UK & ROI in the forecasting of all revenue budget cycles for your network of stores (monthly retail forecasting by store).
Forecast and manage all retail staffing, consolidating with finance and retailer partners on a monthly basis.
Track and recommend FTE levels across all stores to maximise financial investments, working closely with store retail partners.
Manage the in-store payroll budget for your area, submitting and course correcting dependent on trading patterns at each forecast cycle, ensuring close alignment with key retailer stakeholders.
Review and approval of commission submissions for your area.
Manage T&E budget, staying within approved monthly expenditure.

Who you will work with

You will report into the Head of Travel Retail UK & ROI.
You will work closely with Marketing teams and Sales Executive on assortment optimisation. Drive OSA with support of Sales Executive, working closely with Charlotte Tilbury Customer Supply Chain team and relevant retailer contacts.
Work with the Retail Operations to ensure communication with the field is effective and timely, ensuring collaborative alignment on all necessary trading plans & activities.

About you

Must be able to travel within region and to Magic Office regularly. Roughly a 50/50 split
Significant experience in Retail Sales Management, with direct experience in Travel Retail desirable but not mandatory
Strong people focus, team spirited and passionate about developing teams
Proven track record of successful negotiations & ability to influence others
Target-focused and results-driven
Excellent numerical and analytical skills
Effective communicator, both written and verbal with a structured and organised approach
Excellent presentation skills and classroom delivery
Personable and approachable, able to build rapport quickly & effectively
Self-starter, able to motivate oneself and others
Comfortable working in ambiguity, fast pace & high growth. Ability to manage multiple priorities and adapt to changing priorities. Agility is key!
Solution-oriented with ability to problem solve in a timely manner

Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.

Why join us?

Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
We’re a hybrid model with flexibility, allowing you to work how best suits you
25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
Financial security and planning with our pension and life assurance for all
Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
Bring your furry friend to work with you on our allocated dog friendly days and spaces
And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind‑the‑scenes moments.

Retail Manager - Travel Retail UK & ROI

Benefits

Job Description