Reference: RyGR

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The job

Start working for a globally established digital business services employer, that supports major international brands across customer experience and online safety operations. Known for the structured onboarding, clear performance standards, and genuine development opportunities, the organisation offers a professional environment where quality, consistency, and continuous improvement are taken seriously. The office is based in the Dublin city center, where different internationals teams operate. They are looking for an experienced content reviewer to join their Italian team.

You’ll review complex, high-risk moderation decisions, spot trends and gaps, and raise the quality bar across the team. This is a critical thinking role: you won’t just check decisions — you’ll evaluate judgement calls and ensure policy is applied with precision, consistency, and fairness.

Your daily work will include tasks like these:

Conduct detailed quality reviews of moderation decisions across multiple workflows
Audit cases involving sensitive content, including hate speech, violent threats, self-harm, sexual content, fraud and impersonation, exploitation, and dangerous organisations
Review escalated and high-risk cases, assessing whether policy has been applied accurately and consistently
Provide structured, actionable feedback to moderators to improve accuracy and policy alignment
Identify error trends, policy gaps, and training opportunities
Support calibration sessions to ensure consistent decision-making across teams
Apply cultural and regional knowledge of the Italian market when making nuanced decisions
Partner with operations and policy stakeholders to maintain high quality standards
Meet daily productivity and quality targets in a fast-paced environment

We offer

Fulltime in Dublin from the office in the city center
Work Monday-Sunday between 08:00-19:00 (shift-based)
Competitive salary
Performance bonus (non-contractual, role dependent)
4 weeks onsite training
Private healthcare
20 days annual leave + 10 bank holidays
4% pension

Your qualifications

💭 Fluent in Italian and strong in English (C1 minimum).

🎓 Proven content moderation experience

💪🏻 Emotional resilience and professionalism when reviewing sensitive content

🥇 Strong policy interpretation skills and sound decision-making

📊 High attention to detail with an analytical mindset and the ability to deliver clear, constructive feedback

Still have questions about this position? Contact us at info@jobsqd.com - our recruiters are happy to help!

Italian Quality Expert Reviewer in Dublin, Ireland

Benefits

Job Description