Company Overview

GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.

For more information please visit us on GEP.com or check us out on LinkedIn.com.

What you will do

The Vendor Engagement and Reliability Associate is responsible for managing relationships with external vendors, ensuring service reliability, and supporting operational excellence. This role acts as a bridge between internal teams and third-party partners, focusing on optimizing vendor performance, mitigating risks, and driving continuous improvement in service delivery.

Key Responsibilities:

Vendor Relationship Management

Serve as the primary point of contact for assigned vendors.
Build and maintain strong, collaborative relationships with vendor partners.
Facilitate regular business reviews and performance discussions.

2. Service Reliability & Performance

Monitor vendor performance against agreed SLAs and KPIs.
Identify and escalate service delivery issues, working with vendors to resolve them promptly through the defined Incident Management Process.
Analyze trends in vendor performance and recommend improvements.

3. Operational Support

Coordinate onboarding and offboarding processes for vendors.
Maintain accurate records of vendor information, contacts, and performance metrics.
Implement and drive vendor incident management processes.

4. Continuous Improvement

Collaborate with internal stakeholders to identify opportunities for process optimization.
Lead or participate in projects aimed at enhancing vendor reliability and efficiency.
Gather feedback from internal teams and vendors to inform best practices.

5. Risk Management

Proactively identify potential risks in vendor relationships and service delivery.
Support the development and implementation of mitigation strategies.

What you should bring

Bachelor’s degree or equivalent experience in Business, Operations, Supply Chain, or a related field.
2+ years of experience in Project Management, Vendor Management, Procurement, Operations, or a similar role.
Strong communication and interpersonal skills - communicating clearly and precisely, ensuring that communications are tailored to the audience and free from ambiguity.
An analytical mindset with the ability to interpret data and drive actionable insights.
Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
Demonstrated problem-solving skills and a proactive approach to challenges.
Approach challenges methodically by breaking complex issues into manageable components.
Effectively prioritise and coordinate multiple projects or responsibilities.
Highly organised and detail-oriented Individual
Effective time management involves planning and allocating time appropriately to meet both short-term and long-term objectives.
A team player who can work independently but also contributes to a wider team.

“Nice to Haves”

Proficiency in Google Suite systems such as Google Slides, Sheets, and Gemini is a plus.
Experience in data centre operations or the telecommunications industry.
Experience effectively working with teams in remote and geographically dispersed locations, and an understanding of the inherent implications and challenges of working as part of a global team.

Senior Analyst - Vendor Engagement & Reliability (VER)

Job Description