AWS operates one of the world’s largest and most highly available networks which continues to grow rapidly in both size and complexity in response to customer demand. Many AWS customers run mission critical workloads that depend on our networks to be always on. Network Monitoring and Remediation (NMR) is responsible for preventing, predicting, detecting and remediating impairments across our network, both physical and logical, before they cause impact to our customers. We own the software systems that consume trillions of telemetry datapoints per day from the millions of network devices, use various big-data techniques including ML/AI to turn the telemetry into actionable notifications when things go bad, and package them into our event management system for automated mitigation and remediation. For the less than 2% of detected issues that we haven’t yet automated, we provide a suite of expert diagnostic tools that enable our human operators to quickly determine next steps. Our vision is that any failure in the network is pre-emptively remediated before it can cause customer impact by systems that require no human intervention. We are seeking a TPM to lead ambitious program in the space of network AI and observability, with a key focus on program coordination between multiple teams, to deliver new products and improve existing ones .

As a Technical Program Manager you will own delivery of the programs outcomes. You will dive deep into all the dependent systems including those of our internal partners across multiple organizations throughout AWS and build a plan of coordinated changes. You will use your technical expertise and knowledge of public AWS services to help your partners identify and design technical solutions, use your experience of influencing to advocate for their prioritization and then own managing their delivery regardless of where those teams are located. You will create scalable mechanisms for high quality reporting of your program progress to senior leadership across AWS in addition to the necessary mechanisms to support and facilitate each partner achieving their goal in terms of improved speed of alarming and cost savings. The relationships you build with peers will help ensure the group is using the right AWS services and methodologies for the company’s scale, while recognising the unique requirements of networking problem space.
If this sounds interesting to you, talk to us!
Key job responsibilities
- You are interested in being part of a high-performing, fast moving team with global responsibility for the Network Monitoring and Remediation software depended on by all of Amazon’s businesses and customers.
- Solving complex problems at scale excites you.
- You do not implement specs from analysts and architects – you talk to your customers and design and deliver scalable, cost-effective solutions to their problems. You foster collaboration with partners and help them achieve their goals. You automate and innovate.
- You do not push just one technology agenda – you evaluate trade-offs and ensure design choices align with future scale.

A proven track record in Software Development and Design, driving program for a Product/Software solution is essential for your success in this position.
You must have a proven track record of project completion that is on time and within budget.

You must be able to command the intellectual respect of engineers as well as run extremely effective projects on compressed timelines while dealing with ambiguity with grace and maturity.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
- You will be driving programs to deliver Network Observability Customers' goals, represent the organization in front of stakeholder.
- Manage multiple competing cross-organizational projects/programs simultaneously on a global scale across NASA, EMEA and APAC regions.
- Interact with Engineers, Data Center Technicians, Cross team Deployment Managers, Cross team Technical Program Managers and Senior Management on a daily basis.
- Participate in engineering reviews of network design.
- Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
- Work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and costs. · Ensure consistency in deployed configurations and track exceptions for follow up
- Drive simplification efforts in engineering and project/program management and architectures to unblock innovation
- Create predictable process paths for large and/or complex efforts.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications: - Experience in technical product or program management
- Experience working directly with engineering teams
- Experience in software development
- Experience in technical program management working directly with software engineering teams
- Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications: - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Technical Program Manager, Network Monitoring

Job Description