Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

Our values, which reflect our view on what’s important and what’s right, include:

We’re humans not robots
Customers always come first
We work better together
Simplicity is our strength
Our reputation is priceless
Hard work pays off

As one of the fastest growing SaaS start-up companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand.

As a Customer Success Manager, you will take ownership of AlertMedia’s customer relationships — our most valued asset. You’ll manage a portfolio of strategic accounts, serving as a trusted advisor and consultative partner to ensure customers achieve meaningful business outcomes through adoption of our platform. Working closely with Implementation, Support, Sales, Product, and Marketing teams, you’ll drive customer health, retention, and growth while delivering a best-in-class customer experience. You approach each relationship with a partnership mindset and tailor your strategy to each customer’s goals, maturity, and risk profile. This role supports EMEA and global customers, with collaboration across time zones.

Who you are:  

You are an experienced Customer Success Manager who thrives in strategic, customer-facing roles. You think critically about adoption, retention, and expansion, and enjoy partnering cross-functionally to deliver value at scale.

What you get to every day:  

Build and maintain strong, trusted relationships with strategic customers varying in size
Identify, measure, and execute against customer business outcomes
Proactively assess customer health and risk to drive retention
Partner with Account Management on adoption and growth opportunities
Conduct effective Quarterly Business Reviews
Track customer engagement in Gainsight and Salesforce
Share feedback with Product and internal teams
Ensure GDPR-aligned data handling

What you bring to the role:  

2-3 years’ experience as a Customer Success Manager   
Experience with Salesforce, Excel & Gainsight (a plus) 
Desire to work with demanding, multi-national customers  
Established CSM who is self-motivated and customer-focused  
Outstanding verbal and written communication skills 
Strong listening skills with the ability to work with a variety of customer profiles    
Excellent project management skills with proven ability to prioritize    
Strong analytical, negotiation, and creative problem-solving skills   
Proven ability to work with all members of our team (business development, software development, and product management)   
The desire and ability to learn and be coached  
Position is fully remote and open to Republic of Ireland residents
Must have the legal right to work in the Republic of Ireland without Sponsorship. AlertMedia does not Sponsor.

Why you’ll love working at AlertMedia:

Competitive Base Salary
Amazing rewards and incentives – we love celebrating each other
Commitment to community service with opportunities to give back
A Best Places to Work company 10 years in a row and numerous other awards
Ongoing career development opportunities through our Learning & Development team - we love investing in our people!

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Customer Success Manager (NEU) Remote

Benefits

Job Description