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Senior Facilities Manager – Real Estate Managed Services.

JLL Facilities Services | EMEA

Position Overview

Lead the delivery of comprehensive Facilities Services through a multi-disciplined team approach, with a strong focus on Dublin operations. Provide oversight and coordination of the Salesforce London Tower PMO initiative, ensuring alignment across workstreams. Drive exceptional client service delivery, operational excellence, and strategic growth by embedding best practices, fostering collaboration, and delivering measurable value.

Key Responsibilities

Strategic Leadership & Service Delivery

Lead a multi-disciplined team to deliver all services under Facilities Services

Ensure consistent delivery against client agreements, including all contractual obligations

Identify, present, and implement opportunities for growth and continuous improvement

Manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with budget forecasts

Prepare accurate revenue forecasts based on client commitments and present monthly/quarterly business reviews

London Tower PMO Leadership

Co-create and oversee workplace readiness plans across work streams aligned with phased project delivery for new office openings

Partner with Salesforce functional owners and teams to support readiness across 10 key workstreams:

Hospitality

Office Services

Facilities

Communications & Change Enablement

Operations

GS&S (Global Security & Services)

Design

Business Technology

MEP (Mechanical, Electrical, Plumbing)

Space Planning

Management & Coordination

Manage each workstream and align with Real Estate SF and WPS SF

Ensure each workstream functional owner sets out tasks, timelines, milestones, and deliverables

Set up cadence with individual workstream owners to ensure they are on track

Identify and manage intersecting tasks within workstreams for seamless delivery

Provide project coordination and programme oversight, ensuring alignment and progression

Set up project team cadence with all workstream owners and extended project team

Track and monitor project progress, evaluating performance and driving accountability

Operational Excellence & Team Leadership

Track and follow up progress for operational projects

Support stabilization of JLL/Salesforce team including:

Support re-define structure with change enablement

Track progress and follow up for each team

Compile progress and press for action when needed

Manage, motivate, and develop internal teams, fostering inclusive and cohesive environments

Oversee project management for day-to-day operations

Identify, assess, and mitigate program-level risks while managing organizational changes

Communication & Stakeholder Management

Create and share weekly updates in the form of meeting notes and periodic communications

Communicate effectively with stakeholders, including executive leadership, providing timely updates

Provide Change Enablement & Communications support

Provide communications support

Establish cadence meetings for progress tracking across all functional areas

Standards Implementation & Transition Management

Support continuous development and implementation of EMEA Salesforce standards, best practices, and procedures

Support the implementation of global standards, best practices, and procedures

Ensure smooth project closeout and transition to business operations

Manage transition to steady-state business operations

Provide change enablement and communication support

Project management for day-to-day operations

Compliance & Safety

Ensure Health & Safety procedures and practices are embedded and followed at all times

Be available for travel across EMEA as required

Required Skills & Experience

Essential Qualifications

Facilities Management Experience essential, Project Management desirable

Strong business operator with excellent communication, negotiation, and influencing skills across all levels

Proven Customer Relationship Management (CRM) capabilities with commitment to high-quality delivery in fast-paced environments

Experience in leading multi-disciplined teams across regions or large-scale operations

Technical Expertise

Deep knowledge of at least one core competency in facilities management, ideally Soft Services

Strong commercial and financial awareness

Proficiency with Google Suite (Gmail, Sheets, Slides)

Demonstrated ability to build and maintain collaborative networks internally and externally

Proven capability in navigating complex client organizations

Strategic & Leadership Capabilities

Strategic thinker with proven ability to develop and implement strategies and deliver on agreed targets

Strong prioritization, problem-solving, and decision-making skills with innovative approach

Ability to manage intersecting tasks across multiple workstreams

Experience with change management and organizational transformation

Key Success Metrics

Achievement of all SLA and KPI targets across service delivery

Effective coordination and alignment of 10+ workstreams

Successful stabilization and restructuring of London JLL/Salesforce teams

Revenue forecast accuracy and client satisfaction scores

Smooth transition from project delivery to steady-state operations

Travel Requirements

Available for travel across EMEA as required to support regional operations and client engagement.

Location:

On-site –Dublin, IRL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Senior Facilities Manager

Job Description