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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

At Salesforce, we believe that talent is equally distributed, but opportunity is not—and we are committed to closing this gap by investing in emerging talent across the globe. At Salesforce we define untapped talent as people from underserved or underrepresented communities who may be unaware of or lack access to the career possibilities that exist for them. Our Train to Hire programs provide paid work experiences and on-the-job training for untapped talent.
The Senior Program Manager, Global Workforce Development will join the Workforce Development Team, and this person will report to the Director of Global Workforce Development.

Overview:
The Workforce Development team is seeking a Global Workforce Development Program Manager based in London or Dublin to join our team and play a key role in ensuring we are delivering the highest quality of talent programs. This person will develop frameworks, structures and content for various talent programs. They will also run the programs, and in close collaboration with the broader Global Workforce Development and FutureForce teams, recruit and enable employee volunteers to deliver parts of the programming. This individual must possess a passion for developing and creating career opportunities for untapped talent, have experience working with emerging talent from untapped backgrounds and experience building strong relationships with internal and external partners.

Job Duties:

Research landscape, frameworks and best practices for workforce development programs such as apprenticeships and internships across the globe.
Research, identify and establish relationships with workforce development organisations to identify candidates, design programs and track impact.
Manage program operations and logistics, including but not limited to coordinating events, designing program content, managing candidates and maintaining internal tracking systems.
Manage relationships with host managers and teams to ensure candidates are well supported.
Facilitate outreach, events, & recruitment operations to source and secure candidates.
Develop curricula for talent programs; collaborate with external partners and business unit stakeholders to source and build engaging content aligned with program goals.
Deliver and facilitate activations and events (in person and/or virtually); moderate workshops and training of untapped talent and host managers/mentors
Create marketing and communications resources to promote the programs internally and externally.
Collaborate with leadership to manage governance and compliance related to programs in different regions, for example having a strong understanding of the UK Apprenticeship Levy (or local equivalents).

Maintain and update internal systems to track and manage program
Additional Responsibilities

Build slide decks and other promotional materials for Workforce Development programs.
Provide general operational support (data collection, logistics, etc.) for global apprenticeship and internship programs.

The preferred candidate will

Proven experience working with emerging talent, particularly from under-served or underrepresented communities such as individuals from low socio-economic backgrounds or people with disabilities.
Be able to relate to and work effectively with diverse populations (e.g. candidates, senior executives, non profit partners etc.).
Have experience with talent development and work-based-learning initiatives such as managing apprentice or intern programs.
Have experience in leading program operations and logistics; have desire to straddle both programmatic and operational responsibilities; strong ability to multi-task.
Have experience running virtual experiences, strong facilitation skills and emerging talent and run events in person and online.
Have strong project management skills.
Have strong written and verbal communication skills; strong presence and leadership with public speaking and facilitation.
Have excellent organizational and time management skills.
Be a self starter and balance working with teams.
Ability to work within a global landscape with local understanding.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Senior Program Manager, Global Workforce Development

Job Description