Henry J Lyons is recognised as one of Ireland’s leading architectural practices. With expertise in architecture, interior design, masterplanning and heritage projects and bringing over 100 years of experience, we design and deliver innovative, award-winning projects across multiple sectors.

This role is onsite in Dublin providing support to end users in a professional and friendly manner. The role involves exposure to a wide range of technologies, requires a good understanding of how these interact together and the processes for their delivery. Suitable for an individual who is customer-focused, with knowledge of Microsoft technologies, networking and troubleshooting.

Main responsibilities of IT Support

Answering the Helpdesk Support phone calls, texts, tickets and chats.
Monitor system alert tickets and be proactive in remediation of issues.
Troubleshoot and resolve technology incidents for employees.
Fully document all troubleshooting steps and create knowledge base articles of resolutions.
Remotely troubleshoot and quickly diagnose issues.
Basic troubleshooting of switches, routers and firewalls.
General user support for office applications, mobile device/smart phone support.
Support and management of multi-function devices.
Actively seek \ identify opportunities to improve IT systems and IT operations.
Undertake hardware and software installation requests.
Record all issues and work undertaken to a high standard in ticketing platform.
Work with other technical teams to resolve issues as quickly as possible, employees need to be up and running.
Maintain Hardware asset inventory.
Assist with rollout of new user devices E.g., Laptops, PCs, Tablets, Phones etc
Support of meeting room AV systems including Teams etc.

Relevant Experience

3 to 5 years’ experience working in a fast-paced IT service delivery role.
Experience in working in a highly pressurised environment and ability to multitask and prioritise work.
Excellent understanding of a service desk atmosphere.
Experience of Microsoft on-premise and cloud technologies.
PowerShell scripting experience to improve technical service delivery such as deployments / remote machine management etc.
Good understanding of Group Policy and comfortable within the on-premise Active Directory space.
General security awareness and business impact of security processes.
Experience configuring and deploying system images using MDT, GPO and other deployment technologies.
Troubleshooting desktop connectivity, WMI and remote management issues.
Working knowledge of Microsoft O365 \ Azure.
Knowledge of Microsoft technologies including Server 2012 to 2022, Windows 10\11, Active Directory \ Group Policy, Microsoft 365, Remote access services.

Key Competencies

Customer service focus with the ability to communicate technical information to non-technical people in an efficient manner.
Detail orientated with excellent analytical and problem-solving skills.
Team player with a competitive drive, results focussed and the ability to work under pressure.
Keen interest in learning new technologies and the ability to adapt in line with broader business goals.
Strong communication skills both written and verbal.

Advantageous Experience

Experience in installing and supporting the following:

AutoDesk
REVIT
BIM 360 etc
Adobe Creative Cloud Suite
Office 365 \ Microsoft Azure
Enscape
Newforma
Cybersecurity / EndPoint Security solutions
VMWare / Veeam
MDM Solutions
High Spec PC’s
3D
Nvidia Graphics.

What We Offer

Bonus – non-contractual discretionary bonus. (% amount depends on the performance of the company)
Bonus voucher
Pension – matched pension contribution up to 3%
Annual Leave – 21 days plus Good Friday
Learning & Development – financial support for relevant courses (fees paid and paid study leave), in-house training
Death in Service
Income Protection
Enhanced Family Leave
Flexibility
Tax Saver Tickets
Bike to work scheme
Sports and social club

Henry J Lyons is an Equal Opportunities employer with a diverse and inclusive workforce. We're open to discussing flexible working options to support employees with different needs.

IT Support

Benefits

Job Description