About the Opportunity

Contentful is looking for a Senior Manager to join the Product Strategy and BizOps team to help scale our business. As a thought partner to senior management, you will work closely with teams across the organization to understand business performance, set strategy, and drive business growth. As a member of the Strategy & BizOps team, you will become a trusted advisor to Contentful’s executives and functional leaders, and work on high-impact, top priority issues facing the business.

This role is dedicated to supporting the Product organisation in setting and operationalising strategy, and will bridge cross functional touchpoints with our GTM functions.

What to expect?

As a member of the Product Strategy and BizOps team, you will become a trusted advisor to Contentful’s executives and functional leaders, particularly our Chief Product Officer and Chief Technical Officer, and work on high-impact, top priority issues facing the business. This role is a player coach role in a small high impact team (currently one direct report), delivering and leading work directly, coaching other Product leads and team members, and leading through others across the business.

Being a thought partner to senior product leadership: in shaping the strategic product vision and narrative for the company, ensuring effective communication of this in partnership internally and externally, partnering with teams such as our marketing and analyst relation teams
Being the business partner to product leaders: identifying, surfacing and strategising around business performance of our Product Lines , and being a SME on projecting the business impact of product initiatives.
Own ongoing key strategic initiatives that drive meaningful growth and product adoption: such as supporting product oriented GTM plays, rethinking trials processes, investigating onboarding challenges and driving action through programs or cross functional leadership
Identifying growth, efficiency, and strategic opportunities for the business: conducting qualitative and quantitative analysis to understand commercial performance of our products, evaluating investments or strategic decisions, identifying and prioritizing actions to take, and communicating insights to senior executives.
Driving successful execution cross functionally with GTM partners: on specific one-off initiatives, or on process or systems improvements that support our growth trajectory. Work closely with our Product leadership and stakeholders including Pricing, Marketing, Sales and Partnerships to drive cross functional projects.
Supporting strategic operational cadences: supporting leadership on C-suite and Board level topics, driving creation of materials for boards and critical internal company strategy communications

Periodic travel may be required.

What you need to be successful

Essential:

Professional Background: 5+ years of experience in areas such as management consulting, investment banking/private equity, BizOps, strategy, or corporate development roles
Stakeholder Communication: Strong business generalist with outstanding communication and collaboration skills, able to communicate complex information and concepts clearly for executive audiences. Able to confidently manage taking on-board executive feedback.
Quantitative Analysis: Performs accurate analysis on complex data and derives new and actionable business insights based on this. Able to question and challenge assumptions and outliers, and accurately report findings. Has experience building complex business and financial models and analyses.
Problem Solving: Defines, structures, and frames complex problems and decisions in a simple, actionable way
Project leadership: Successfully leads large cross-functional teams with a range of seniority levels (up to C-level)
Action oriented: Experienced in driving from business analysis and insights to action: structuring and solving problems, seeking information needed to solve these, conducting analyses, recommending actions, getting buy-in and alignment from leaders and teams, and working with other teams to deliver results

Desirable:

Knowledge of/strong interest in the digital experience space: this would be a big help given the central role in evolving and communicating our product strategy
Enterprise go to market (GTM) familiarity: understanding and/or experience of Enterprise SaaS go to market motions
Product Management familiarity: Awareness of product and software engineering practices, the Software Development Life Cycle (SDLC) and product strategy.

What’s in it for you?

Join an ambitious tech company reshaping the way people build digital experiences
Full-time employees receive Stock Options for the opportunity to share in the success of our company
Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
Time off to care for and focus on your growing family
Use your personal annual education budget to improve your skills and grow in your career
Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-Remote #LI-KH1

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Senior Manager, Business Operations (f/m/d)

Benefits

Job Description