Why join the Sales Operations department?

Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.

In our sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!

As a Customer Operations Team Lead M/F/D you will report to the Operations Director in the Sales Operations Department based in Dublin for a Permanent contract.

What you will do ?

Lead and develop the Customer Operations team, ensuring consistent delivery of high‑quality service and acting as the first point of escalation for complex customer, order and system issues.
Take ownership of the end‑to‑end order management process, from enquiry to delivery and after‑sales, including complex and project‑based orders.
Monitor order backlog and performance, proactively prioritising urgent deliveries and ensuring timely processing of credits, returns and adjustments.
Support sales activity and maximise opportunities, ensuring accurate order processing, professional administration and continuous improvement of internal processes and SAP workflows.
Coordinate project and panel builder orders, managing timelines, stakeholder communication and alignment across Sales, Operations, Logistics and customers.
Drive cross‑functional collaboration and digital transformation, maintaining strong relationships with key stakeholders and contributing to system enhancements and process optimisation.

What about you ?

You have proven experience in customer operations, sales administration or order management, ideally in a fast‑paced environment.
You are a people‑oriented leader, able to motivate, support and develop a team while ensuring high performance and engagement.
You demonstrate strong organisational and multitasking skills, with the ability to prioritise and adapt quickly in a dynamic environment.
You have excellent communication and interpersonal skills, with a professional and confident approach on the phone and with stakeholders at all levels.
You are experienced with ERP systems (SAP or similar) and comfortable using tools such as Microsoft Office and CRM systems (e.g. Dynamics).
You are a proactive, detail‑oriented and results‑driven professional, with a strong customer focus and continuous improvement mindset; knowledge of electrical installation products is a plus.

What we offer?

Personalized onboarding experience program designed to make your first days smooth
Opportunities to learn and grow through Hager Group's awarded Hi University.
Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
You will be invited for a first interview with the hiring manager & the recruiter
A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!

Customer Operations Team Lead M/F/D

Benefits

Job Description