About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page.

Where We Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About this Role

Reporting to the Senior Manager, Project Management Services, you’re a strong customer-first advocate. Responsibilities include overseeing and directly managing a portfolio of customer projects focused on launching Udemy’s solutions quickly and successfully to drive impact throughout our customer's organizations.

Here’s what you’ll be doing:

Project, Resource and Risk Management: Lead and oversee time-bound customer-facing projects from initiation to closure. This includes effectively managing project scope, schedule, budget, resource planning, risks, dependencies, and close-out. Prioritize clarity and simplicity to accelerate time to value for our customers.
Cross-Functional Collaboration: Foster strong relationships with key stakeholders within Customer Success, Sales, Content, Product, Engineering, and Marketing to create coordinated project plans and align these plans with customer expectations.
Stakeholder Communication: Demonstrate clear and effective communication skills when interacting with both Udemy and customer management. Keep them informed about project plans, status updates, and any critical issues that may arise. When necessary, escalate urgent matters appropriately and work closely with customer project stakeholders to drive timely resolutions.
Sales and CS Services Evangelist: Act as an evangelist for services, assisting Sales and CS with selling, ensuring Sales and CS understand our offerings and can articulate the value of PS, and ultimately, increasing PS attachment rate and progress account influence and growth.
Continuous Improvement: Support establishment and adoption of project management frameworks, documentation, tools, and best practices. Identify areas for improvement and providing feedback to continuously improve our project management methodology, the tools we use, and how we communicate at Udemy

We’re excited about you because you have:

5+ years of relevant work experience as a customer-facing project manager or implementation manager for a SaaS company focused on the delivery of customer solutions
Demonstrated history in project management and change management, working with large organizations with a proven ability to complete projects according to outlined scope, budget, and timeline
The ability to develop and maintain a passion for the customer’s vision with our internal team.
Demonstrated experience working with 10-15 large enterprise-level customers at a time, where organizational complexity can introduce risk
Strong analytical and communication skills with an ability to solve problems creatively in a collaborative and virtual environment.
Experience proactively addressing project obstacles and have the willingness to go above and beyond to chase down loose ends that lead to successful project delivery
Fluent in English

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

Our Benefits Start with U

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

Senior Project Manager, Professional Services

Benefits

Job Description