AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Infrastructure Delivery organization is looking for an Operations Manager with a successful, progressive career history in people management and tactical operations management. The team is responsible for the installation of fiber optic cabling and server racks across the Amazon data center platform.

Key job responsibilities
The ideal candidate will possess a technology background that enables them to understand the complexities of the sophisticated network architecture of Amazon data centers. To be a qualified candidate for this role you must have experience operating in large-scale data center or a manufacturing environment and a display a demonstrated ability to think broadly and strategically, as this is needed to align the future of Infrastructure Delivery with the larger objectives of the business.

You will be responsible for managing group of technicians who are installing and building server rack capacity for our customers. You will be expected to travel where and when needed for projects and to develop and maintain relationships with vendors and suppliers as advocate for Amazon around the world. You must be passionate about the Customer Experience, think and act globally and want to contribute to innovations in the area of Data Center Infrastructure.
- Managing and developing teams of technicians and engineers, providing both technical and leadership expertise and ensuring highest levels of performance.
- Delivering Server Capacity to existing Data Centers
- Helping build and Install Server Capacity to new Data Centers
- Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
- Assisting & managing relationships with external vendors & contractors
- Liaising with internal teams & management groups
- Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
- Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
- Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.

A day in the life
You start by reviewing installation schedules and coordinating teams across multiple data center sites. Morning standups with install crews set priorities and address equipment needs. You coach team members on procedures, conduct one-on-ones with direct reports, and recognize contributions and performance. On the data center floor, you conduct site walks, verify infrastructure readiness, and ensure safety compliance. You troubleshoot logistics challenges, coordinate vendor deliveries, and collaborate with engineering teams on technical issues. You track installation progress, update stakeholders on timelines, and adjust resource plans. Your day ends preparing tomorrow's schedules and reviewing team development goals.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Bachelor's degree in Engineering or Technical field, or equivalent with extensive experience in data center operations, infrastructure deployment, or manufacturing operations
- Experience of managing large technical teams
- Experience with incident management, vendor coordination, and implementing safety and security protocols
- Proficiency in Microsoft Office Suite (Word, Excel, Project, Visio, PowerPoint) Preferred Qualifications: - Experience in one or more of the following areas: data center or network capacity planning, data center or network infrastructure program/project management, or related technical fields
- Experience delivering projects within scope, time, budget and quality
- Experience hiring, developing, and managing high-performing technical teams
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Experience translating customer needs into business requirements

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Data Center Capacity Install Manager, Infrastructure Delivery and Decom

Job Description