Guest Operations Specialist - Signature Aviation, Dublin FBO

Full-time, Permanent Contract

Salary starting from €42,000

Who we are:

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.

Your new role:

In this role, you will assist in the day-to-day operations of the base, providing exceptional guest experience to all passengers, visitors, and crew in line with the Signature Service Programme. You will carry out ramp services as required for the operation, offering assistance to crews and liaising with ground handling services where necessary, as directed by the guest and the General Manager.

You will liaise with guests and provide information relevant to their flight requirements, while ensuring compliance with all requirements, guidelines, and formalities set by the airport authority, Immigration and Customs, including passport, customs, and immigration procedures. You will be fully conversant with the CFMU, Signet, and Real Time Safety systems.

As part of your responsibilities, you will raise and process invoices, assist guests and suppliers with their invoicing queries, and proactively cross-check invoices to ensure accurate billing. You will also ensure that the correct levels of supplies such as tea, coffee, soft drinks, and biscuits are maintained within VIP lounge areas, while upholding the highest standards of cleanliness and presentation in all VIP areas.

You will demonstrate a willingness to learn how to carry out all ramp services required for the operation.

About You:

Previous aviation/airport operation experience is essential
Ability to work accurately under pressure in an operational environment
Excellent interpersonal skills
IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
Additional languages are desirable
Valid and clean driving licence

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

Enhanced paid holiday entitlement –23 days+ 10 bank holidays (pro-rata if part-time).
Company Pension Scheme, with matched contributions up to 6%
Sickness entitlement (after probation completed)
Part-funded Private Medical Insurance
Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
Specsavers vouchers for free eye test and money towards glasses
Full access to LinkedIn Learning and ongoing Training & Development Opportunities
Global Development Scheme Opportunities via ‘Signature University’
Mentorship schemes
Recognition program - performance, going above and beyond, service
Enhanced Family Friendly Leave Policies

Guest Operations Specialist DUB

Benefits

Job Description