Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals.

As a Contracts Specialist, you will support the end-to-end management of customer contracts, licensing, renewals, and billing activities. Working closely with Sales, Finance, Operations, vendors, and customers, you will ensure contract accuracy, maintain data integrity, resolve commercial queries, and help drive efficient processes that support customer satisfaction and recurring revenue growth.

Nostra has offices in Dublin (HQ), Galway, Cork and Belfast. This role will be based in Dublin.

Responsibilities:

Draft, issue, and manage customer contracts, renewal agreements, and related commercial documentation.
Track contract status, follow up on approvals and signatures, and maintain accurate contract records throughout the contract lifecycle.
Identify and escalate any commercial or contractual risks, data discrepancies, or process issues that may impact revenue, customer experience, or operational efficiency.
Act as a key point of contact for Sales, Finance, Operations, and customers on contract and commercial administration matters.
Administer Microsoft CSP subscriptions, renewals, licensing changes, and recurring billing activities ensuring contract data, customer entitlements, and billing information are maintained accurately for invoicing purposes.
Maintain and update contract, licensing, and customer information across business systems to ensure data accuracy and integrity.
Investigate and resolve customer billing queries in collaboration with sales, vendors, and internal stakeholders.
Coordinate with vendors and distribution partners, including managing licensing orders, renewals, pricing updates, and service amendments.
Support customer onboarding, contract changes, service upgrades, and customer offboarding activities, ensuring all contractual and billing requirements are completed accurately.
Produce reports and analysis relating to contracts, recurring revenue, licensing, renewals, and billing activities when required.
Support projects and initiatives focused on automation, process improvement, and operational excellence.

Requirements:

Experience in contract administration, contract management, or commercial support roles.
Strong attention to detail with the ability to manage high volumes of data accurately.
Experience drafting, issuing, and tracking customer contracts and commercial documentation.
Understanding of contract lifecycle management, including renewals, amendments, terminations, and contract governance.
Knowledge of Microsoft CSP licensing, subscription management, or cloud services billing.
Experience with recurring billing processes and resolving billing queries.
Understanding of recurring revenue models and the ability to identify and investigate billing discrepancies.
Experience with Pax8, Microsoft Partner Centre, or similar vendor management platforms would be an advantage.
Experience working with PSA, ERP, or contract management systems such as Autotask, HaloPSA, Business Central, or similar platforms.
Strong stakeholder management skills with the ability to build effective relationships across Sales, Finance, Operations, vendors, and customers.
Comfortable managing customer offboarding activities, service cancellations, and vendor coordination.
Excellent Microsoft Office skills, particularly Excel.

Benefits:

Generous Professional Development Budget.
Company Pension.
Health Insurance.
Wellness Benefit.
On-site Gym.
Health & Fitness Benefit.
Employee Assistance Program.
Company Events.

At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.

Contracts Specialist

Benefits

Job Description