SEI Investments is a leading global provider of asset management and investment technology solutions. The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization which encourages and recognizes employee development as being a critical component in the provision of excellent client service. An open, collaborative and detail oriented environment underpins this business objective.

Position Description:

The role of a Quality Assurance Manager involves working with the Senior QA Manager to act as the First Line of Defense support function for SEI Dublin operations teams. It involves working toward a consistent, risk-mitigating control framework across all operations teams, resulting in improved client service levels and a scalable operating model.

What you’ll do:

Control Framework

Lead the development, maintenance and continuous improvement of the business unit’s QA framework covering documentation standards, controls and testing protocols
Ensure all critical processes have documented procedures with clearly defined key controls

Quality Assurance Testing

Perform periodic, structured testing of processes and key controls to validate adherence and effectiveness for SEI Dublin operations teams including Fund Accounting, Transfer Agency, Centralized Operations, Financial Reporting and AML

Incident Management

Review of incident reporting including root cause analysis, remediation and preventative measures
Idea generation and ongoing assessment and improvement of operational service model
Co-ordinate with technical solutions, risk and operations to proactively and effectively move resolutions forward

Compliance and Internal Audit Testing

Ensure any findings and recommendations where applicable are actioned by the relevant teams

Management Reporting

Provide clear and concise reporting on quality trends, recurring issues, and control effectiveness for SEI Dublin senior management

Culture
Champion a culture of high-quality execution and strong operational discipline across the organisation

What you will bring to the table:

Experienced QA, Operational Risk, or Internal Audit professional with 7+ years demonstrated experience in Fund Administration
Experienced in reviewing existing processes and implementing efficiencies and risk mitigation
Skilled in process mapping, control design, operational testing, and incident analysis

Attributes we value:

Ability to multi-task, prioritise work and manage time to maximize efficiency and to meet strict deadlines
Ability to work independently and influence stakeholders at all levels.
Ability to ask relevant and targeted questions to get to the core of the task
Ability to think logically and sequentially
Strong oral, written and interpersonal communication skills.
Fluency in English Language (both verbal and written) essential
Individual who takes initiative and ownership of assigned responsibilities
Positive ‘can do’ attitude with excellent problem solving skills and attention to detail
Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun

Benefits you can expect:

Healthcare for yourself, your spouse and any dependents under 18 years old. Pension Scheme, Life Assurance & Group Income Protection. Education Assistance, Sports Club Supplement, Tax Saver Travel Benefits, 2 Paid Volunteer Days per year, Employee Share Participation Scheme and Competitive Family & Annual Leave Entitlements.

We are focused on ensuring a healthy work-life balance and offer hybrid working model and flexible working hours.

SEI is an Equal Opportunity Employer and so much more…

We recognize that our people are our most valuable asset and are (literally) invested in your success; we know that a healthy, happy and motivated workforce is key to our continued growth. We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, educational assistance scheme and actively encourage work life balance.

AI Acceptable Use in the application and interview process:

SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.

Quality Assurance Manager

Benefits

Job Description