Landa is seeking a Field Service Engineer (FSE) to ensure optimal customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and strengthening customer relationships.

Responsibilities

Transfer of technical knowledge to press operators to resolve on-site technical issues.
Escalate complex issues to Landa’s worldwide teams to ensure optimal, effective treatment.
Harness technical knowledge of the technical aspects of the presses to maximize both press production and productivity.

Requirements

2+ years of experience in product support in the graphic arts industry for digital printers or offset presses
Experience in inkjet systems
End-to-end, highly-skilled technical capabilities and strong troubleshooting skills
Valid driving license

Attributes

Availability to work flexible hours, with the ability to travel 60%-70% of the time to customers' sites (including overnight trips)
Ability to work under remote supervision and perform well under pressure
Excellent interpersonal skills, working with global customers and colleagues
"Can do" approach using established technical policies and procedures to effectively handle customer issues
Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
Self-motivated and able to work in a dynamic workplace
Clear and effective English communication skills

Field Service Engineer

Job Description