We’re looking for a Senior Claims Director Professional Lines Medical and Non Medical, Hamilton Select

Working remotely or based in Richmond, Virginia or the tri-state area and reporting to a Claims Manager who is based in Richmond, you will be responsible for the direct handling of high-exposure professional lines claims across Allied Medical, Medical Professionals, Errors and Omissions, and Management Liability, including both primary and excess placements. You will also assist with claim strategy, litigation management, coverage analysis, cross-functional communication, and mentoring of future claims adjusters.

This could be a hybrid working position based in Richmond, VA, or the tri-state area, but we will consider a remote US location for appropriately qualified candidates.

Hamilton Select is our US excess and surplus lines insurer based in Richmond, Virginia underwriting hard-to-place accounts in the small and middle-market space through an appointed wholesale broker network.

What you will do

Directly handle high-exposure professional lines claims, including Allied Medical, Medical Professionals, Errors and Omissions, and Management Liability matters on both primary and excess policies.
Review claims and related systems and processes
Understand and analyze policy language and contracts
Provide coverage, liability, and damages analysis for claims and ensure timely reserving and appropriate legal and indemnity payments
Develop and document claim strategy for complex professional liability matters, including regulatory, licensing, credentialing, standard-of-care, causation, damages, and consent-to-settle considerations where applicable.
Draft disclaimers and reservation of rights letters
Negotiate settlements, mitigate losses, and control expenses
Adhere to Claims Best Practices, Key Controls, and file handling requirements
Maintain a high level of communication with leadership and underwriting partners
Identify trends, emerging exposures, procedural improvements, and underwriting feedback from claim activity.
Present to management, support peer development, mentor new staff, and assist with organization-wide initiatives and improvement strategies for claims and business units.
Ensure appropriate reports are timely prepared and disseminated
Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units
Support other functional groups within the organization
Ensure compliance with internal corporate guidelines, processes and procedures
Other duties as required by management
Some travel, as required for trials & mediations, etc

What you require for the role

8+ years of progressive claims handling, litigation management, or related insurance industry experience, with a demonstrated history of increasing responsibility.

Experience handling claims in the Excess and Surplus market preferred
Experience handling professional lines claims, including Allied Medical, Medical Professionals, Errors and Omissions, and Management Liability is strongly preferred.
Experience working with complex coverage issues required
Multi-jurisdictional claims and litigation experience required
Adjuster license and or certifications desired, but not required
Bachelor’s degree or equivalent experience, JD desirable
Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M
Strong negotiating, analytical, written, and organizational skills
Mediation and arbitration experience preferred
Strong computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems)
Ability to prioritize and manage deadlines
Ability to work both independently and collaboratively as part of a team
Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal

Conduct Standards

You must act with integrity
You must act with due skill, care and diligence
You must be open and cooperative with the FCA, the PRA and/or other relevant regulators
You must pay due regard to the interests of customers and treat them fairly
You must observe proper standards of market conduct
You must act to deliver good outcomes for retail customers

What you can expect from us

We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More.

We know if we welcome and respect differences, we’ll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.

Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include:

Hybrid working
Matching 401K plan
Medical, dental, vision, life, disability
Generous time off (including parental leave)
Continued support for professional development
Gym subsidy
My day (additional days leave for personal interests/wellness/charity work)

In good company.

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.

Senior Claims Director Professional Lines Medical and Non-Medical, Hamilton Select

Benefits

Job Description