Are you experienced in client service and have a can-do attitude? Then you found the right position for you!

As a Client Service Account Manager (Associate) within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
Becomes the Clients’ trusted adviser
Assists in developing and executing strategic Client plans
Promotes use of self-service tools to reduce number of Client enquiries
Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
Promotes sharing of experience and best practice across the Service team
Participates in and support TS initiatives
Identifies opportunities for product development and enhancement
Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
Identifies and escalate potential risk associated with Client activities
Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

Excellent verbal and written communication skills
Ability to work effectively under pressure whilst maintaining a professional manner
Dual-ability to work effectively as both a team player and alone
Demonstration of cultural sensitivity and awareness
Proven negotiation skills
Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
Ability to develop and mobilise internal networks and resources
Ability to effectively use and manage multiple systems
Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

Knowledge and understanding of Payments products, processes and risk policies nice to have
Second language is preferable (German/French/Italian/Spanish)

Client Service Account Manager (Associate)

Job Description