About the Role

CoinJar, a global cryptocurrency exchange, is seeking a Customer Support Representative to join our team in Ireland. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer.

This full-time role offers a fully remote work arrangement with occasional office visits required, maximum once a month for engagement days with the team.

Schedule: 4-day work week (Saturday–Tuesday or Friday–Sunday), 08:30–17:30
Salary: €35,000–€37,500 per annum

Role Overview

As a Customer Support Representative, you’ll be at the forefront of providing exceptional support for CoinJar’s innovative products, ensuring a positive experience for our diverse customer base. Reporting to the global Head of CS, and working with the Irish CEO, you will be part of a local and global team of like-minded professionals. Your customer-centric approach and strong empathy will be key in this pivotal role.

Essential

Minimum 2 years experience supporting users of a software/FinTech platform or as a web3/crypto community manager
Proficiency in using customer support software and tools
Excellent written and verbal communication skills
Strong attention to detail and accuracy in handling customer information
Exceptional time management and organisational abilities
Robust problem-solving and troubleshooting skills
Ability to simplify complex technical concepts
Capability to thrive in a fast-paced environment with high inquiry volumes
Adaptability to learn new technologies and stay updated on industry developments
Must be authorised to work in Ireland
Must be able to work Saturday and Sunday; flexibility can be provided with changing of weekdays

Desirable

Basic understanding of cryptocurrency and blockchain technology
Experience using cryptocurrency exchanges or wallets
Familiarity with common cryptocurrency issues (e.g. fee sizes, transaction delays)
KYC/AML experience
Knowledge of compliance and security protocols related to cryptocurrency

Almost fully remote working
Technology provided for work-from-home setup (e.g. laptop, monitor, etc.)
Training & development opportunities

Join CoinJar and be part of a team shaping the future of finance through innovative cryptocurrency solutions. Apply now to embark on an exciting career in the rapidly evolving world of digital currencies!

Customer Support Representative (Ireland)

Benefits

Job Description