Company Overview

LetsHost has been in business serving the Irish domain and hosting market since 2005 and after its continued success it became part of team.blue in 2019, a leading digital enabler for companies and entrepreneurs. As part of team.blue, we serve over 3.3 million customers in Europe and have more than 4,000 experts to support them. Our goal is to shape technology and to empower businesses with innovative digital services.

Come as you are

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

Sustainability

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.

Welcome to our journey.

Why choose LetsHost?

We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:

A diverse and inclusive culture
Access to flexible working opportunities
A relaxed, collaborative atmosphere
Motivational, coach-style leadership

What we do

We make succeeding online as easy as it can be for our customers. We:

Provide award-winning IT services
Keep our products accessible and competitive
Offer a diverse range of products to allow customers to grow
Are customer-obsessed, offering multi-channel exceptional support

Company Values

The five characteristics that drive our behaviours and the heart of our business culture;

We put our customers at the heart of everything we do
We’re stronger together and we trust each other to do the right thing
We tell it like it is, and keep doors and mind open
We treat each other with respect and regard
We’re always thinking ’what’s next?’

Company Benefits

Company healthcare scheme
Pension
Competitive holiday entitlement
Company enhanced sick pay
Employee Referral Scheme
Remote working options available on completion of training
Cycle to work scheme

Job Description

As a Customer Support Technician, you will be working in a flexible environment, providing critical support to our customers you will be answering a range of queries, providing help and support.

Key Responsibilities

Dealing with front line customer technical support and billing queries via email and phone
Make outbound calls to customers based on product profile and project-based lists produced by your line manager
Upsell existing customers at point of service renewal
Process overflow/cover for inbound sales queries by phone and email
Work closely with the .IE Registry activity to upsell new domains and increase product attachment
Process .IE domain registration applications and handing customers’ documentation
Carrying out such tasks that are required to meet the needs of the business

Required Skills & Experience

Commendable customer service experience
Excellent troubleshooting and diagnostic skills
Strong IT skills including with internet technologies
Clear written and verbal communication skills
Basic Understanding of network technologies – TCP/IP, DNS, etc.
Maintain and elevate the company’s reputation for strict ethics while performing all responsibilities
Knowledge of cPanel, building websites and web design an advantage

Key Competencies

Delivering business results
Teamwork
Negotiation skills
Personal accountability
Solutions oriented
Self-motivation
Customer focus
Attention to detail

Working Hours

The normal hours of the business are 8:30am to 5:30pm, Monday to Friday.

Monday to Friday working hours are 8:30am to 5pm.

For the first three months, training will be provided on a full-time basis from our offices in Waterford.

Following initial training, we will offer hybrid working with this role, 2 days in the office (Tuesday and Wednesday) and the rest of the 3 days (Monday, Thursday and Friday) working from home.

Right to ork

At any stage please be prepared to provide proof of eligibility to work in Ireland.

Unfortunately, we are unable to support Sponsorship Visas.