By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Travel Claims Handler

Key roles

To manage and assess Travel Claims to ensure that professional service is provided in compliance with Client and Regulatory requirements.

Specific responsibilities (including but not limited to)

The role of the Travel Claims Agent is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to: a) technical excellence including strict application of client policy wordings; b) compliance with Service Level Agreements (SLA); c) supporting Team Leader with the technical development of colleagues; and d) effective communication with claimants.

On-going management of the “Work Action” Log in order to identify and prioritise own workload

Assessment of Travel Claims, in accordance with:

CPC/FSA Guidelines

Client Policy Wordings / Technical Requirements

SLAs

Ensure for own allocated claims that files & claim records are maintained in a professional, and accurate manner

Accurate and timely processing of any claim payments

Performance of role in accordance with own Claims Handling Licence

Timely referral to Team Leader where decision falls outside of personal Claims Licence

Identification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate Colleague

All Complaints to be referred to Team Leader immediately upon receipt

Clear communication within Team and with Claimant

Provide support to Team Leader in the technical development of colleagues (as required)

Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvements

Qualifications/skills

APA Qualified
Good knowledge of Travel Insurance Products and Policy Wordings

Good knowledge of the Claim Life Cycle

Good analytical and numeracy skills

Excellent attention to detail with a focus on accuracy

IT Literate with good knowledge of Word, Excel and Notes

Excellent communication and interpersonal skills

Able to work independently and demonstrate personal initiative & innovation

Benefits of working for Sedgwick in Ireland

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (Dublin 4)

Discounted onsite Montessori (Dublin 4)

EAP – Employee Assistance Programme

Health Insurance Scheme

Life Cover

PHI – Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5 & CF6) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Travel Claims Handler

Benefits

Job Description