Job Summary:

MCD Productions – Dun Laoghaire, Co. Dublin

Exciting opportunity to join a leading, established and dynamic company in the music and entertainment sector
You will build on the organisation’s proven track record, while consolidating leading practice and contributing to future growth
The position of Head of Business Support will be instrumental in supporting the development of internal systems and processes
Based in Dun Laoghaire, Co. Dublin, you will work with senior colleagues to refine systems, streamline processes, deliver and enhance operational excellence

Person Description

Strong business administration, organisation, process design (including review and re-design of process flows for efficiency) and general commercial acumen – with an eye for detail and good working knowledge of HR
Proven experience in planning, administration, quality management, optimising efficiencies and delivering continuous process improvement
Instinctive and energetic (leading by example, based on learned experience) while also being a credible communicator – motivating others and applying strong emotional intelligence
Analytical (KPI/data driven) and results focused – empowering, inspiring and motivating team members to deliver operational and service delivery excellence

Position Description

Continuous Improvement of Business Support Functions

Responsibility for the proactive identification and successful implementation of continuous improvement initiatives across key business support functions including:

Office and HR Administration
Customer Service
Ticketing
Residents’ Liaison

Review and proactively identify recommendations for operational, systems and process change – to streamline delivery and enhance current business practices
Optimise responsiveness to ensure that all customer/stakeholder requirements are anticipated and addressed appropriately
Review and identify scope to enhance general office administration, the management of (the above) support functions and related compliance processes – delivering continuous process and operational improvement

HR Administration

Act as a first point of contact on HR/personnel issues, general staff queries, employee relations and communications
Identify, recommend and promote initiatives to support the development of the workplace culture and to enhance the working environment
Ensure effective office and HR administration to include adherence with policies and procedures, leave and absence management and record keeping/reporting

Internal Reporting, Metrics & KPIs

Collate and centralise weekly/monthly management information reports and metrics from across the business, while ensuring colleagues’ timely submission and synopsising data/KPIs where relevant
Manage and maintain reports/records/documentation/KPIs and review/update existing information collation arrangements to streamline reporting and meet deadlines
Identify efficiency targets/KPIs and develop metrics to deliver continuous improvement across own areas of responsibility
Proactively identify and recommend IT/related solutions to deliver greater efficiencies in management information reporting and across the business more generally

Health & Safety / Insurance

Oversee office safety, health and welfare – ensuring that legislative and related practice requirements are consistently met
Review and develop insurance, public liability and data gathering (CCTV, medical/accident reports, etc.) processes to improve file integrity and preserve the company’s legal position
Engage with insurers and loss adjusters to actively manage/defend against liability claims

Other

Proactively grow and develop the Business Support function – anticipating requirements and applying a leading practice approach to efficiency enhancement/process streamlining
Liaise with IT service provider on e.g. supplies, ergonomics, staff system access, etc.
Provide assistance with the organisation’s broader IT migration project as appropriate
Lead and manage specific internal projects and initiatives as assigned

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. As a growing business, we encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and as an equal opportunities employer, we encourage applications from people irrespective of their gender/gender identity, marital/civil or family status, race/ethnicity or membership of the Traveller community, sexual orientation, religion, age or disability status.

Head of Business Support

Benefits

Job Description