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Job Details

This role is in support of Cencora's global logistics and storage services

marketed through our World Courier business.

Dispatch Executive is a diverse and varied role which involves the planning of collections and deliveries on behalf of our clients, orders are planned from initial pick up to dispatching to the airport using the highest level of customer service offerings and operational capabilities.

Salary: £44,000 pa

Hours: 40 per week

Shift Pattern: start and finish times between 6am and 7pm Monday-Friday

Duties of role:

Schedule and coordinate equipment and sub-contractors to undertake collections and deliveries to customers
Monitor timekeeping and performance of drivers and subcontractors
To ensure all shipments are sent in the most reliable and efficient manner and that the needs of other World Courier offices involved are considered.
Ensure customers receive the maximum in customer service and service quality.
Ensure all guidelines i.e. transport, customs, quality etc. are adhered to in their daily duties

Key Responsibilities

Select the appropriate route based on all information at hand and estimate the transit time. This information must be communicated to the customer Service team to keep the clients informed.
Assign deliveries and collections to drivers’ vehicles
Ensure all pertinent information i.e. Special Delivery Instructions, Special Pickup Instructions, Extra Charges etc. is provided to drivers and subcontractors.
Co-ordination with customer service as well as liaising with offices throughout the network to ensure timely delivery of shipments
Maintain relationships with Contractors (booking & handling) and Suppliers.
When handling temp control shipments, select the most appropriate and effective cold chain solution for collections / deliveries.
Management and planning of DTP, Clinical trial and highly sensitive shipments.
Ensure drivers are working to their best ability while working within their regulated hours.
Good understanding of customs procedures and ability to effectively manage relevant documents.
Process all queries efficiently, liaise with relevant departments as required
Operate to the highest possible standards during all transactions/engagements both internal and external
Adhere to all SOP’s
Keep impeccable records of emails, documents, customs papers and PODs.
Update / edit TMS (Internal management system) as changes occur.
Utilize technologies available to the full.
To identify areas of improvement and inform the Manager. Should also inform the Team Leader / Manager if there are any concerns or problems within the office
Ability to achieve internal KPIs in relation to service levels.

Knowledge & Skills:

Minimum 3 years of either driver dispatch/coordinator/controlling experience.
Computer skills
Knowledge of global requirements for importation/exportation of clinical trial, DTP and pharmaceutical shipments preferred
Advanced knowledge of the Irish road network
Able to follow procedures & instructions
Able to take on projects at the request of management
Able to provide relevant information on request
Good communication skills – verbally & written

Personal Attributes

Ability to work as part of a team and independently
Must be able to multitask
Self-motivated
Remains calm under pressure
Flexible attitude – for working shifts and last-minute coverage
High attention to detail
Excellent organizational skills
Uses own initiative
Able to prioritize workload
Dependable, reliable, and trustworthy

.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Ireland) Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Executive Dispatcher

Job Description