About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.
IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

On It: We take ownership, follow through, and get things done.

All In : We collaborate, support each other, and commit fully to shared goals.

Connected: We build trusted relationships with colleagues, clients, and partners.

Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

🏠If these values resonate with you, you’ll feel right at home here.

The Role

The Customer Relationship Advisor will manage and take ownership of a sizeable book of business and meet face-to-face regularly with each client, starting from the initial on-boarding phase through to quarterly and annual reviews. 

Responsibilities

· Manage a book of business; meeting regularly with clients from initial on-boarding through quarterly and annual reviews.

· Creating and delivering IT strategies and budgets, proposals and quotes to clients.

· This is an activity driven role that will be measured on overall client satisfaction and retention.

· Recommending solutions to clients that match their business goals and objectives.

· Ensure that our client’s technology is aligned with corporate goals and objectives.

· Establish an overall long-term IT strategy and vision for clients and communicate that strategy to C-level executives.

· Take ownership of client issues and initiatives; represent client interests to internal teams.

· Ensure customer's contracts are managed and renewed

· Ensure Sales Opportunities are updated and accurate and ready to be presented in the weekly sales meeting.

· Ensure / SQLs / MQLs / FTAs and customer meeting activities are inputted into the CRM system and are up to date for the weekly sales meeting.

· Work with the alignment engineers to review and update the customer's roadmap and IT Strategy. Every customer must have a roadmap with opportunities created within the CRM system to reflect the customer roadmap. It is the responsibility of the Customer Relationship advisor to ensure those opportunities are in the CRM system and the roadmap is outlined to customers during customer strategic meetings.

· Work with the alignment engineers to review and update the customers roadmap and IT Strategy.

· Keep up to date with the latest IT Cyber, hardware and compliance standards.

· Work with the Sales Director to win new business

Requirements

Education:

· College Degree (Three-year college or technical school) Preferred, Field of Study: Business, Marketing or related technical field is an advantage

Experience:

· Minimum 3 years’ experience in a Customer Relationships Advisor or similar role

Skills:

· Experienced consulting for small and medium sized businesses. 

· Broad knowledge of IT best practices in SMB market.

· Experience working directly with C-level executives.

· Experience establishing long-term IT strategy.

· Consultative selling experience.

· CRM system management

Certifications: IT industry certifications are preferred, specifically Microsoft and Azure

Driver’s License: Required if residing in Ireland

Key Metrics measured for success in this role

· Sales revenue

· Customer acquisition rates

· Customer retention rates

· Sales forecasting accuracy

· Activity tracking (Customer meetings) + SQLs and FTA’s

· Escalations tracking

Customer Activities per week

Benefits / Perks

• ☀️ Time Off: 25 days annual leave + public holidays
• 🎂 Birthday Leave: One extra day off to celebrate
• 💰 Company Pension Scheme
• 📞 Employee Assistance Programme (EAP) for wellbeing support
• 🏃‍♀️ EkcOlympics: Global team activity challenges
• 📚 Unlimited access to Pluralsight for continuous development
• 🌱 Real opportunities to grow, including international progression

Why Ekco

• ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year
• 🚀 First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• 🏅 Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• 🌈 A culture rooted in diversity, equality, inclusion & belonging
• 🎉 A commitment to internal mobility and career progression
• ✨ Flexible, family-friendly working at the heart of our culture
• 🔐 Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Customer Relationship Advisor

Benefits

Job Description