Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Finance

Management Level

Manager

Job Description & Summary

Role Overview

The Billing Middle Office Manager is responsible for leading the billing operations function within the Finance function. This role ensures accurate and timely generation of billing data, validation and approval of workflows, invoice transmission, issue resolution, and end-to-end billing governance across all Lines of Service. The role oversees the transition to SAP and ensures consistency of billing practices, data quality, and compliance with contractual terms, PwC policies, and agreed billing processes. The Billing Manager leads a team of Billing Specialists, provides guidance to Engagement Teams, and acts as the central point for billing-related queries, escalations, and process improvements.

Key Responsibilities

Billing Operations & Governance:

Oversee end-to-end billing processes including data generation, validation, approval, and invoice issuance.
Lead the communications with the Engagement teams on process understanding and evolving process changes
Ensure billing data is accurate, complete, and aligned with SAP, Salesforce, and project records.
Monitor billing timelines and ensure invoices are generated according to contractual terms.
Own and manage approval workflows to ensure appropriate authority and controls.
Coordinate invoice transmission to clients (electronic or hardcopy) and ensure compliance with global billing standards.
Responsible for oversight of SAP-generated posting of approved bills.

Issue Resolution & Stakeholder Management:

Act as an escalation point for billing issues, queries, discrepancies, or misaligned data.
Identify recurring issues and drive initiatives to simplify, automate and standardise processes
Provide guidance to engagement teams on billing policies, billing setup, and correct coding.
Manage operational interfaces and handoffs with other MO and BES teams
Collaborate with Finance Operations, Engagement Teams, and Front Office to resolve billing-related blockers.
Ensure transparent communication and clear ownership of ownership across teams.

Team Leadership & Quality Assurance:

Lead Billing Middle Office Specialists, assigning activities, reviewing output, and ensuring quality standards.
Play an active management role in the small team that manages the BES middle office
Champion and embed the BMO as a single, trusted engine that standardises, strengthens, and streamlines the billing/engagement administration process
Ensure the relevant core systems of the Firm (Salesforce, Easy Engage, Replicon and SAP) stay aligned
Drive a cross team (both middle and back office) culture that supports issue resolution
Provide coaching, training, and ongoing upskilling of team members.
Monitor workload peaks, allocate resources, and ensure service levels.

SAP Transition & Process Improvements:

Support SAP go-live, testing, transition activities, and adoption of new billing tools and workflows.
Ensure billing processes align with new SAP architecture (incl. receivable postings, extracts, data structures).
Identify areas for process simplification, automation, and standardisation.
Drive continuous improvement initiatives and strengthen billing controls.

Experience and Skills:

5+ years' experience in billing operations, revenue processes, or similar finance roles.
Strong understanding of billing procedures, WIP management, project setup, and invoice approval flows.
Experience working with SAP or similar ERP systems (advantage).
Previous experience coordinating or supervising billing workload is desirable.

Education and Certifications

Business/Finance qualification preferred (e.g., Business Studies, Finance, Accounting Technician)
Eligibility to work in Ireland.

Additional Skills

Strong analytical skills and high attention to detail.
Excellent stakeholder management and communication skills.
Ability to resolve issues independently and escalate appropriately.
Strong organisational skills and ability to manage competing priorities.
Customer-focused mindset with the ability to support Engagement Teams.
Commitment to data quality and governance.
Ability to operate in a fast-paced and changing environment (particularly pre- and post-SAP go-live).

Unlock your potential with PwC Ireland

We believe that challenges are better solved together! We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We believe this so much that we have signed up for the Business in the Community Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Accounting Policies, Accounting Practices, Active Listening, Analytical Thinking, Balance Sheet Analysis, Budgetary Management, Cash Flow Analysis, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Financial Budgeting, Financial Close Process, Financial Data Mining, Financial Forecasting, Financial Management, Financial Policy, Financial Reporting, Financial Statement Analysis, Generating Financial Reports {+ 14 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Billings Middle Office Manager

Job Description