Job Description

An exciting opportunity has arisen for a strategic and driven hospitality leader to join the senior management team at the iconic Guinness Storehouse.Reporting to the Aramark Operations Director, the Head of Visitor Catering will play a pivotal leadership role in overseeing large, diverse operational teams and delivering an exceptional guest experience across multiple outlets.This role carries an ambitious mandate: to lead a transformative shift that not only aligns with the Storehouse’s world-leading reputation but elevates it. The goal is to set a new global benchmark for how an attraction integrates food and beverage creating immersive, experiential, and design‑led moments that reflect Guinness’s renewed brand relevance and evolving audience.The experience should spark real talkability, inspire repeat visitation, and fuel social sharing ultimately establishing the destination as a cultural touchpoint and positioning Guinness as a pioneer at the intersection of craft, cuisine, and culture.This role requires a strategic thinker and operationally strong leader who can inspire teams, build strong client relationships, and contribute to the ongoing development and success of the Seasons business at the Guinness Storehouse.

Job Responsibilities

The successful candidate will be responsible for:

Operational LeadershipLeading and managing the visitor catering operation across multiple outlets, ensuring consistent delivery of exceptional guest experiences.Driving service excellence and ensuring high standards of food, beverage, and hospitality are maintained at all times.

Client & Stakeholder ManagementBuilding strong relationships with key stakeholders across the Seasons and Guinness Storehouse teams.Understanding client expectations and proactively responding to evolving operational needs.Working collaboratively with culinary, operations and support teams to deliver seamless service.

Strategic & Commercial FocusContributing to operational strategy and continuous improvement initiatives across the business.Monitoring operational performance, P&L, labour management and cost control to achieve commercial targets.Identifying opportunities to enhance the visitor experience and drive participation and revenue growth.Keeping informed of industry trends and introducing innovative ideas to enhance the guest offering.

People LeadershipLeading, coaching and developing a large team of hospitality professionals.Building a high-performance team culture focused on service, collaboration and continuous improvement.Ensuring effective training and development plans are in place to support team growth and capability.Managing all people-related matters including performance management, employee engagement and HR procedures.

Compliance & StandardsEnsuring the highest standards of food safety, health & safety and operational compliance are maintained.Overseeing, safety standards, operational risks and policies.Ensuring consistent adherence to Aramark & Diageo H&S procedures and standards.

Qualifications

Candidate ProfileThe ideal candidate will be a strategic, driven and people-focused hospitality leader with experience operating in large-scale, high-volume environments.

Candidates must demonstrate:A recognised hospitality qualification and/or significant industry experience.Minimum 5 years hospitality experience at a senior level, in high-volume hospitality operations.Proven ability to lead and develop large teams in a fast-paced environment.Strong commercial awareness with experience managing budgets, labour performance and operational KPIs.Excellent stakeholder management and relationship-building skills.A strong focus on guest experience and service excellence.The ability to operate confidently in a dynamic and high-profile environment.Strong organisational, leadership and communication skills.A proactive and solutions-focused approach, with the ability to drive innovation and continuous improvement.Supporting the successful delivery of large-scale events and collaborating with the wider Seasons and Guinness Storehouse teams.

Why Join UsThis is a unique opportunity to join the leadership team at one of Ireland’s most recognised visitor attractions and play a key role in shaping the hospitality experience at the Guinness Storehouse.The role offers the chance to work within a dynamic environment, lead large teams, and contribute to the continued success and development of the Seasons business.

About Aramark

Northern Europe - Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Northern Europe - About Aramark

Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.