Catalyx is seeking a Customer Service Supply Chain Specialist to join our team and work on our customer site in Dublin. This is a contract based opportunity.

Who We Are :

Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery processes—globally—with a sophisticated blend of products, technologies, and lifecycle services.

Catalyx is a trusted partner in delivering world-class lifecycle services to regulated and high-risk end markets. With a relentless commitment to innovation and excellence, we partner with life science and other highly regulated organisations, to empower them to enhance efficiency, and drive success. As part of this commitment, we are continuously developing our on-site teams to support the advancement of customer operations.

Responsibilities:

· Co-ordinate and maintain the sales order entry processing function – orders, acknowledgements, invoicing, credits etc.

· Dealing with queries from Customers or Sales Team in a timely manner

· Provide support to commercial Team with timely responses to enquiries

· Be familiar with Products and Processes to facilitate swift responses to customer enquiries.

· Participate in regular business reviews, conference calls and face to face, based on defined customer portfolios

· Liaising with Distribution to ensure accuracy regarding schedule adherence

· Liaising with Manufacturing to ensure accuracy regarding schedule adherence

· Liaising with commercial, manufacturing finance and Financial Shared services and to ensure accuracy regarding material and customer master set ups

· Maintaining accuracy on customer forecast information to support all planning activities

· Maintain accurate and organized customer files for all orders, business reviews etc.

· Timely preparation of weekly/monthly metrics as set out by site management

· Ensure full compliance with regulatory requirements.

· Ensure Quality and EHS policies and procedures are adhered to at all times

· Any other duties as required from time to time by your Manager

Requirements:

· Third level Diploma / Degree in business or technical field preferably Supply Chain management

· Previous experience in a Customer Services role within a Pharmaceutical and Supply chain environment.

· Thorough knowledge of the Logistics Supply chain management model and the ability to interact and manage freight forwarders effectively

· Understanding of Forecasting and Supply and Demand Supply Chain models

· Strong communication and interpersonal skills with an ability to influence in a positive manner

· Excellent organisational and planning skills

· Excellent understanding of ERP systems specifically SAP

· Excellent understanding of MS office

· Thorough knowledge of Supply chain management on execution of deliveries into Global markets

· Understanding of Quality Management and compliance systems within the Pharmaceutical industry

· Ability to drive manage and drive projects to completion

· Ability to generate appropriate and robust business relationships with customers

· Ability to deal with difficult customer communications

· Ability to influence customers where necessary

· Ability to work within a dynamic Team environment

· Resilient profile with the ability to deliver in an ambiguous environment

· Ability to engage and manage multiple stakeholders to achieve the objective

· Curious with learning agility

· Operationally excellent

· Organised with systematic approach to prioritisation

· Process orientated to achieve the business objective

Why Join Catalyx?

At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.

Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.

At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.

Supply Chain Customer Service Specialist

Job Description