CONTRACT TYPE: 12-month fixed-term contract

LOCATION: Drogheda, Co. Louth / Hybrid Working

Reporting to the Accounts Receivable Manager, the Accounts Receivable & Customer Services Specialist is tasked with executing accounting and administrative duties pertaining to Accounts Receivable & Customer Services team, specifically in the support of the Certas Energy Retail French business. Core responsibilities encompass, but are not limited to, the following:

Accounts Receivable & Credit Control

Billing runs and postings in
Management of the AR SAP Master data
Coordination of Customer Master Site changes
Preparation of Direct Debit payment runs/follow-up on rejected
Prepare weekly aging report
Preparation of month end reporting
Reconciliation of customer
Monitoring of credit limits and credit control for dealer customers in line with the credit
Monitor and release credit checked

Customer Service

Provide exceptional customer service via phone or email to our French based customers and
Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their problems and negotiating a satisfactory resolution.
Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business.
Compile statistics around customer queries/complaints and identifying issues which give rise to frequent queries/complaints.

General

Support AR manager & Finance teams on ad hoc projects as and when
Participation in process improvements and Service development
Interaction with external/internal parties including customers, auditors and DCC Group Compliance
Perform role in line with all DCC Group HSE and other corporate

Qualifications / Experience

Fluency in both written and spoken French &
Previous experience working in an Accounts Receivable team an
Customer Service experience
Proven ability to work as part of a
Proficient with Microsoft products including
Experience of SAP an advantage

Essential Competencies

Highly organised with demonstrated attention to
Strong problem-solving
Excellent Customer Service attitude
Exemplary communication skills
Ability and willingness to work in the detail and take a hands-on
Positive, can-do attitude, displaying a high level of commitment &
Demonstrates a desire to grow and undertake additional
Highly organized and ability to adapt to quickly changing
Demonstrates articulate and professional communication
Demonstrates high levels of personal and professional

Other Requirements

This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.

Certas Energy Retail Europe is an Equal Opportunities Employer

Certas Energy Retail Europe supports a network of more than 1000 retail forecourts across 5 European countries: France, Norway, Denmark, Ireland, and Luxembourg. From our Central Operations Hub based in Drogheda, we provide Finance, Pricing, IT and Procurement functions for each of the countries. The focus for the in-country team is site operations and network development. Energy transition is at the top of our agenda as we believe our sites are well positioned to enable decarbonisation in mobility.

We are a wholly owned subsidiary of DCC plc. DCC plc is one of Ireland’s most successful organisations, headquartered in Dublin, and operating across three divisions Energy, Healthcare and Technology. DCC plc is listed on the London Stock Exchange and is a constituent of the FTSE 100. With annual sales of approx. €18 billion, it currently operates in 21 countries spanned over 3 continents, DCC employs more than 15,000 people around the globe. Being a part of our parent company means that while we retain the agility and local resonance of a smaller organisation, we also benefit from the strength and scale of our parent company.

Accounts Receivable & Customer Services Specialist

Job Description