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Job Title

EMEA Corporate Social Responsibility Programme Manager

Role Purpose

Lead CSR, sustainability, community engagement and associate-focused initiatives across EMEA while contributing to a global team. Translate enterprise priorities into locally relevant, measurable action with strong regulatory awareness, cross-border thinking and disciplined execution.

Role Overview

Reporting to the SVP, Head of Corporate Social Responsibility and Associate Experience, this role may be based in Basildon, United Kingdom, or Dublin, Ireland.

EMEA is the primary focus, but the Programme Manager will also lead, support or contribute to global and cross-border initiatives, balancing enterprise consistency with local culture, business priorities and regulatory requirements.

Key Responsibilities

Strategy and execution

Develop and deliver the EMEA CSR roadmap
Translate global priorities into clear regional programmes, policies, milestones, ownership and success measures

Global partnership

Represent EMEA on the global team
Contribute to enterprise initiatives
Share leading practices and improve consistency, scalability and impact across borders

Regulatory readiness

Monitor relevant EMEA sustainability, ESG and non-financial reporting developments
Partner with Legal, Compliance, Risk, HR, Finance and other experts to assess implications and support readiness

Reporting and governance

Coordinate data collection, validation, controls and reporting for executive decision-making, disclosures and applicable requirements
Establish operating rhythms, KPIs and programme reviews

Community impact and volunteering

Manage strategic nonprofit and community relationships
Advance volunteering and community investment with appropriate due diligence and measurable outcomes

ERG enablement and associate engagement

Partner with ERG leaders and internal stakeholders to strengthen strategy, participation, ally engagement, governance and alignment with associate and business priorities

Sustainability

Support EMEA sustainability plans
Recommend improvements to regional practices, processes, tools and implementation

Stakeholder leadership and communications

Influence senior leaders and cross-functional partners without direct authority
Partner with Marketing, Brand and Communications on credible, evidence-based engagement and storytelling

Financial and operational discipline

Manage budgets, spend, vendors and partners
Identify opportunities to simplify, automate and strengthen programme management, data and governance

Candidate Profile

A strategic, hands-on programme leader who combines EMEA expertise with a global mindset, strong execution discipline and the judgement to determine when regional adaptation or enterprise consistency is required.

What you will need to have

Bachelor’s degree in a relevant field, or equivalent professional experience
Five or more years of relevant experience in CSR, sustainability, ESG, community investment, associate engagement or inclusion, preferably in a multinational organisation
Experience designing, implementing and measuring multi-country or enterprise-wide programmes
Practical experience with EMEA sustainability, ESG or non-financial reporting requirements and evolving regulatory expectations
Working knowledge of frameworks and standards such as CSRD, ESRS, ISSB, GRI and the UN Sustainable Development Goals
Experience with data collection, reporting, KPIs, controls, programme governance, budgets and risk management
Ability to work across countries, cultures, functions and time zones in a complex, matrixed organisation
Excellent executive communication skills and proven ability to influence and lead without direct line-management authority

What Success Looks Like

EMEA programmes align with global strategy and regional requirements
Leaders have reliable insight into performance, risk and regulatory readiness
Initiatives have clear governance and measurable impact
Cross-border work is delivered with collaboration, accountability and disciplined execution

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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EMEA Corporate Social Responsibility Programme Manager

Job Description