Pharmasource and Ostomysource Customer Service Technician

Citywest Dublin

Permanent Role

The Role

As a Pharmasource and Ostomysource Customer Service Technician, you will be the primary point of contact for customers, ensuring they receive exceptional service and support. Your responsibilities will include customer support and issue resolution.

MAIN DUTIES & RESPONSIBILITIES

Assist Sales and Customer Services Manager and Team Lead in driving a Customer Service Team that provide a best-in-class customer service and achieve monthly sales targets
Contribute to the running of the PSOS Customer Service Team, ensuring strong time management and organisational skills are employed
Provide support to the PSOS Team Lead as required to resolve customer queries
Ensure customer orders are managed appropriately and in a timely manner within SLA
Maintain department product Master Data requirements
Establish a working relationship with all relevant vendors, raise orders, monitor backorders and track shipments where required
Liaise with various other Departments within Uniphar to resolve issues and achieve results
Assist the PSOS Team Lead and higher management to constantly review, monitor and provide improvements to all processes and systems within the Uniphar Group
Work with AP department and PSOS Team Lead to manage relevant vendor queries regarding price and quantity discrepancies to ensure vendor accounts reman up to date
Ensure all relevant regulatory paperwork is supplied to Uniphar when required
Comply with all Uniphar GDP processes and procedures and comply with regulations in force relating to supply of EMPs, Ostomy products and medical devices.
Be aligned with Uniphar Group company strategy and focus including an in-depth knowledge of all relevant Work Instructions and SOP’s
Complete any other designated task necessary as requested by Management

QUALIFICATION, EXPERIENCE & SKILLS REQUIRED

Relevant professional qualifications (Pharmacy Technician)
Previous customer service experience preferably in the pharmaceutical sector
Previous experience with SAP is a distinct advantage
Flexibility: It is essential that the candidate be able to provide flexibility to the function. Specifically, this may require extra hours during busy periods.
Have good IT skills (MS Office, PowerPoint etc).
Requires clear diction and a good telephone manner and a commitment to excellent customer service

COMPETENCIES

Ability to work on own initiative
Speaks clearly and specifically. Excellent communications skills including verbal, written and presentation
Communicates in a professional manner and effectively manages customer liaison
Works well within a team, flexible and willing to share the workload
Demonstrate ambition and initiative in their work
Open to change in a fast-moving industry and to new learning
Be supportive of colleagues in a team environment
Should adhere to the service values of Uniphar Wholesale
Ability to learn new business processes and operate training provided on new IT applications
Ability to work effectively in a team to achieve organisational goals.

How we’d like to work together

Due to the expected key outcomes associated with this role by its nature it will be a role based out of one of our offices across the UK or Ireland. There will be an element of hybrid working available, but this role will also involve travel to our global sites. It is important to note that we do not expect this job to be a ‘9 to 5’ type position. In return for your flexibility, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it.

If you believe that you meet most of the criteria above, we encourage you to apply. We are an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.

Uniphar – Who we are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & Global Sourcing, Uniphar Med Tech and Uniphar Pharma.

Supply Chain & Retail

Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.

Global Sourcing

The Global sourcing business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

Click here to find out more: About Us - Who we are | Uniphar

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.

#unipharsupplychainretail

Pharmasource and Ostomysource Customer Service Technician

Job Description