SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Ireland, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

This is a hybrid role, requiring the successful candidate to attend our Tralee office.

Role Description

The IT Delivery Coordinator ensures successful execution of IT service initiatives by coordinating solutions that enhance the end user experience. This role supports planning, scheduling, and tracking of delivery efforts, and drives operational visibility and consistency across desktop support and critical support initiatives.

Role Objectives

Maintain consistency and accuracy of service delivery data across incidents, requests, walk-up activity, project tasks, and device asset records.
Produce recurring operational reports and trend analyses, including support volume, workload distribution, and support quality.
Analyze ticket trends and user feedback to identify and address knowledge gaps.
Create executive dashboards for service planning, staffing, and improvement initiatives.
Coordinate and track desktop-related initiatives (office moves, site expansions, desk relocations, conference room technology builds, device refresh cycles, workspace setups).
Maintain structured service tracking (task lists, timelines, dependencies, risks, issue logs).
Partner with channel teams to align implementation schedules and execution timelines.
Support end-to-end coordination of IT service delivery tasks, ensuring timelines and deliverables are met.
Assist in day-to-day operations related to desktop, mobile, and workplace technologies.
Contribute to documentation of service processes, delivery plans, and continuous improvement reports.

Qualifications and Skills

Bachelor’s degree in Information Technology, Information Systems, or equivalent experience.
2–4 years’ experience in IT operations analytics/reporting, IT project coordination, and business analysis in an enterprise environment.
Ability to analyze operational data to identify trends, gaps, and improvement opportunities.
Experience supporting project coordination for office build-out initiatives.
Data analysis, reporting, and trend analysis experience within ServiceNow or similar ITSM platforms.
Familiarity with asset management, vendor coordination, or process improvement.

Additional Requirements

SMBC’s employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

IT Delivery Coordinator

Job Description