Information and Advocacy Teams support those most in need with Love, Respect and Excellence.

Crosscare exists to support individual and families when they face difficult challenges in life and when they find it hard to get the help they need. Crosscare focuses on helping people when they need it most or when they can’t find support anywhere else.

Crosscare Housing & Welfare Information works with people (many from a migrant background) at risk of and experiencing homelessness and struggling to access state and other supports.

With a focus on social protection, housing, homelessness, health and integration supports, we provide information on rights and entitlements and offer advocacy where access to these rights is delayed or denied. We have a specific focus on migrant rights and entitlements, both EU and non-EU and represent migrant issues on various forums working to promote the advancement of migrants and their inclusion in Irish society.

https://crosscare.ie/services/homeless-housing-welfare-support/

Location: Crosscare Housing & Welfare Information, 2 St Mary’s Place North, Dublin 7.

Work Schedule: Full time role. Monday to Friday, 9 – 5pm. Minimum 60-80% of working week required in-person in our offices. There may be some very occasional out of hours work.

Contract: Permanent, subject to successful probation and funding. Anticipated start date April 2026

Salary and Leave:€38,848 - €48,240 depending on experience

Reporting to: Project Manager

The Role:

Providing information and advocacy support on behalf of clients in the areas of homelessness & housing supports, social protection, health and supports to integrate.

Responsibilities:

Client Support

Lead on direct client support - including information provision, guidance, advice and advocacy support

Respond to client queries and make appropriate referrals
Advocate in relation to clients’ needs with third parties, particularly with regard to housing/homeless services and social protection supports. This is to include making written submissions.
Be conversant with, or demonstrate the capacity to engage with the application of relevant legislation and policies in relation to housing, homelessness & social welfare systems
Monitor and track client trends and issues to contribute to social policy development and inform communications activities
Engage with stakeholders for case collaboration and referral purposes

Develop client information resources and training material as required, participating in public and peer information sessions
Maintain up-to-date client records
Ensure all clients are treated with dignity, respect and in a professional manner

Project Level

Work as part of the Crosscare Information & Advocacy team (which includes the Migrant Project and the Refugee Service), engaging in team meetings, supervision, review and planning sessions
Promote positive working relationships with external organisations
Maintain Crosscare confidentiality at all times, following policies and procedures, and data protection legislation
Other duties as deemed necessary by the Project Manager
Ensure alignment with Crosscare’s core organisation mission and values
Maintain Crosscare confidentiality at all times, following policies and procedures, and data protection legislation

Requirements:

Essential

Degree or post-graduate qualification in social sciences or equivalent
Fluent English and high literacy skills
Commitment to social justice and a human rights based approach

Desirable

Experience of working on a one-to-one basis, providing information and advocating on behalf of clients
Case management experience (ability to manage a varied caseload, and to prioritise and effectively manage urgent cases as they present)
Experience of working in housing support and homeless prevention
Practical knowledge of access to statutory supports such as social welfare & housing/homeless systems

Personal skills / attributes

Strong organisational and time-management skills
Excellent social, communication (verbal and written) and interpersonal skills
Flexibility and adaptability
Empathy and understanding
Motivation, resilience, and ability to work on own initiative and as part of a committed team
Interest in learning and working collaboratively
IT Skills (MS Office and Zoom essential, experience in database use desirable)
Commitment to social justice and a human rights based approach

Benefits:

Competitive salaries
Generous annual leave
Additional leave for long service

Training and Development Programmes
Employee Assistance Programme
Digital Doctor Service
Competitive pension plan

Bike to Work Scheme

In Crosscare, we approach our work with an attitude of service, showing love, care and kindness in all interactions with others. We treat people with a level of respect they will remember long after our service and support have been received. We strive for excellence in everything we do. Our clients, young people and service users deserve it.

Crosscare is registered with the Charities Regulator (RCN: 20169084) and the Revenue Commissioners (CHY-6262) Crosscare is the Social Care Agency of the Archdiocese of Dublin.

Detailed information on all aspects of our work is available at www.crosscare.ie

Application Process: To apply, please upload a comprehensive CV and letter of application (one document) detailing your suitability for the role to the link provided.

Closing date for applications is 5pm Thursday 12th March 2026

NOTE: It is anticipated that interviews will take place mid-late March 2026

Crosscare is committed to being an inclusive employer and actively encourage applications from diverse backgrounds. We strive to achieve a positive working environment for our people, enabling us to create a comfortable working environment whilst allowing you to build your career without sacrificing your personal priorities.

If you have a disability and require accommodations to be made during or after the recruitment process, please let us know and we would be happy to accommodate you

By submitting your application you agree with Crosscare Privacy Policy

Information & Advocacy Officer Closing Date 12.03.26

Benefits

Job Description