About Citi Services

Services is a market-leading and award-winning Service provider of cash management, cards, securities, and Trade solutions. We serve financial institutions, public sector entities, and corporate clients globally, leveraging a vast network spanning over 100 countries to offer integrated service solutions for our clients across most geographies. We support our Services Business which is at the forefront of digital innovation, continuously developing new products and services to meet evolving treasury requirements and unlock growth opportunities for our clients. Our offerings include dynamic information, tools, and APIs that empower clients to efficiently manage their portfolios, financial positions, working capital, and supply chains and we are there to eliminate friction points the clients may experience, or simply improve their experience with Citi.

The Services division delivers integrated cash management and trade finance services to multinational corporations, financial institutions, and public sector organizations worldwide. Through Citi Digital Working Capital, we provide the industry's most comprehensive suite of treasury and trade solutions, encompassing cash management, payments, receivables, liquidity and investment services, working capital solutions, commercial and prepaid card programs, and trade finance. Services Operations manage day-to-day processing and servicing for the Treasury and Trade Solutions (TTS) client base across 101 countries.

Position Objective

The Global CitiService Corporates Premium Service Manager Head will join the Global CitiService Corporates senior leadership team. This critical role is responsible for leading Citi's global Premium Service Model organization supporting the Bank's largest multinational corporate clients. This critical role is responsible for driving service excellence for Citi's Premium Model Corporate Clients across the globe, including strategic planning and execution. The role defines and executes the client service strategy, ensuring consistent service delivery, operational excellence, digital transformation, and an outstanding client experience across all regions. The position leads a global organization of Service Manager Cluster Leads and Service Managers, partnering with Product, Sales, Operations, Technology, and Client Coverage teams to support business growth, client retention, and strategic initiatives. This position may also serve as the CitiService site Head, representing all Payments CitiService products for the region. The role supports a large and complex client base, including many Fortune 500 companies, who utilize Citi’s comprehensive cash product suite, featuring global products (e.g., WorldLink, USD and Euro Clearing) and local market solutions (e.g., Faster Payments, ACH, SEPA, Payer ID, Virtual Accounts, Wallets). The team provides essential day-to-day transactional and account-level support to our clients' Treasury, buying, collections, and finance teams.

Key Responsibilities

Strategic Leadership & Transformation

Define and implement the strategic vision for the continuous re-engineering and transformation of the Global CitiService Corporates Premium Model function, aiming to enhance client experience and satisfaction.
Direct the execution and delivery of global transformation initiatives, ensuring service and process consistency across the global footprint and simplifying the business for optimal client service.
Act as a trusted partner to Sales, Banking, and Client Experience Teams globally to drive business growth.

Client Management & Advocacy

Maintain a strong client focus, acting as a dedicated client advocate who understands client needs and drives customer satisfaction.
Build strong, trust-based relationships with clients by anticipating their needs, taking ownership, and ensuring timely management and effective resolution of inquiries or escalations.
Prepare teams for new and enhanced product and service offerings, collaborating with Client Delivery Readiness, Product Management, Technology, and Operations to ensure seamless implementation of service processes.

Operational Excellence & Risk Management

Build and leverage a strong network of internal relationships across global and regional Operations, Product Management, Sales, Banking, and Technology teams.
Manage complex and highly variable issues with a comprehensive understanding of multiple functional areas and underlying business concepts.
Provide evaluative judgment based on in-depth analysis of information in complicated, unique, and dynamic situations.
Appropriately assess and mitigate risk in business decisions, safeguarding Citigroup's reputation, clients, and assets. This includes ensuring compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and managing and reporting control issues with transparency.
Develop and monitor effective controls, compliance, and Continuity of Business (COB) planning, alongside operational audits, corporate reviews, and industry examinations.
Collaborate with the global team to identify opportunities for increased volume and efficiency, maximize productivity, and enhance audit reports and analysis.

Talent & Team Development

Cultivate an environment where talent thrives, promoting high ethical standards and fostering collaboration.
Take ownership of talent management, including employee recruitment, development, and retention, inspiring and empowering managers and teams to achieve superior results.

Qualifications

Required Skills & Experience

Proven thoughtful and progressive leadership with the ability to communicate effectively and constructively at all levels.
Strategic business acumen with global experience.
Highly developed problem analysis and solution skills.
Strong leadership and management capabilities in complex and global operational functions.
Exceptional organizational and follow-up skills, with the ability to multitask effectively in a high-volume environment.
Strong influencing skills and adaptability to frequently changing priorities.
Demonstrated client relationship and solution skills.
Strong execution skills with a focus on delivering results and closure.
Excellent interpersonal and communication skills, with the ability to motivate and influence others.
Successful track record in developing long-term strategic plans and delivering superior results.
Proven history of effective remote collaboration with global colleagues and matrixed teams.
Compliance and regulatory experience, including knowledge of client and transaction reporting.

Qualifications:

Candidates for this role must meet the following criteria:

MBA plus extensive years of Corporate Banking experience.
Alternatively, a bachelor’s degree accompanied by extensive years of relevant business experience will be considered.
Relevant professional certifications in leadership, project management, process improvement, client experience, or risk management are considered an advantage.

These requirements are crucial to ensure that candidates possess the necessary expertise and communication tools to succeed in this role.

We offer:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

#LI-AS3

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Management

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Time Type:

Full time

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Primary Location Full Time Salary Range:

130 000,00 € - 230 000,00 €

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Global CitiService Corporates Premium Model Head

Benefits

Job Description