At AIB, our values guide how we work and how we support each other. We’re looking for someone who puts Customer First, takes initiative and Owns the Outcome, and is always looking for ways to Eliminate Complexity. You’ll treat colleagues and customers with fairness and Show Respect, and you’ll thrive in a culture built on collaboration where we Be One Team to deliver meaningful impact.

Title: Banking Propositions Design Specialist, Level 3, Dublin

Location/Office Policy: Molesworth 3 days /Hybrid

Have you worked across product, marketing, service, sales and digital functions while ensuring good stakeholder management?
Do you want to be part of a high performing, passionate team where you can share your experience as well as broadening your skillset?
Do you want to translate customers’ needs and environmental and economic trends into tangible propositions for the customer?

What is the Role:

We are looking for a proactive and collaborative Propositions Design Specialist to support the development of compelling, customer-focused propositions within our Customer Strategy and Propositions team in the Chief Customer Office (CCO). Working closely with the Propositions Design Manager and colleagues in Retail, Capital Markets & UK you will help shape new ideas from initial insight through to early-stage feasibility, using Design Thinking techniques and contributing to the Desirable, Feasible, Viable (DFV) model. This is a fantastic opportunity to gain hands-on experience in proposition design and innovation within a dynamic and customer-centric environment.

Key accountabilities:

Support the design and development of new and enhanced customer propositions through research, analysis, and collaborative working sessions.
Assist with the preparation and facilitation of Design Thinking workshops, ideation sessions, and customer journey mapping activities.
Conduct desktop research, market scans, and competitor analysis to inform proposition development.
Help build early prototypes, mock-ups, and customer testing materials to bring ideas to life and gather feedback.
Analyse customer and business insight to identify opportunities, pain points, and value drivers.
Document proposition concepts, value propositions, and customer journeys with clarity and attention to detail.
Assist in preparing presentations, visuals, and business cases for internal communication and stakeholder alignment.
Liaise with internal teams (e.g. product, marketing, digital, operations) to coordinate inputs and align on deliverables.
Stay up to date with innovation trends, customer behaviour, and emerging technologies relevant to retail banking.

What you will bring:

2–3 years of experience in a customer experience, service design, innovation, marketing, or product-related role – ideally in financial services or a related customer-facing industry.
Exposure to Design Thinking or similar user-centred design methodologies, with an understanding of key tools and practices.
Strong research, analytical, and critical thinking skills, with a passion for solving real customer problems.
Confident communicator and team player, able to collaborate across functions and levels.
Comfortable working in fast-paced, ambiguous environments with a learning mindset.
Basic familiarity with digital tools such as Miro, Figma, or similar design and collaboration platforms is a plus.
Ability to present ideas clearly, both visually and verbally, to varied audiences.
Enthusiastic about customer-centric innovation and eager to grow within a propositions or service design career path.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

Market leading Pension Scheme
Healthcare Scheme
Variable Pay
Employee Assistance Programme
Family leave options
Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

Customer First
Collaborates
Eliminates Complexity
Market, Competitor & Customer Knowledge
Idea Creation

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia Coyne, at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline: 4th June 2026

Banking Propositions Design Specialist, Dublin

Benefits

Job Description