Overview

Overview

As a Sales Associate at Lone Design Club’s No.55 Kildare Village location, you will be an integral part of a dynamic, multi-brand retail environment showcasing a curated edit of high-end brands and designers.

This role requires a strong sales mindset, elevated customer service standards, and a passion for brand storytelling. Due to the rotating nature of our brand residencies and frequent brand changeovers, this position also demands a high level of operational excellence, adaptability, and attention to detail.

You will act as a brand ambassador not only for Lone Design Club, but for each designer we host — delivering a premium shopping experience that reflects the quality and individuality of the brands we represent.

Responsibilities

Customer Experience & Sales

Deliver a personalised, high-level customer experience in line with luxury retail standards.
Confidently communicate product knowledge and brand stories to drive sales.
Proactively meet and exceed individual and store sales targets.
Build lasting client relationships to encourage loyalty and repeat business.
Handle customer queries, returns, and exchanges professionally and in line with company policy.

Brand Representation & Operations

Stay informed on current brand rotations, new arrivals, and key product focuses.
Maintain exceptional visual merchandising and store presentation standards.
Assist with brand changeovers, including merchandising updates, stock re-organisation, and layout adjustments.
Process transactions accurately using the point-of-sale system.
Support stock control, deliveries, replenishment, and inventory counts.
Assist with marketing content creation and in-store activations when required.
Open and close cash registers, ensuring correct starting and ending cash balances.
Prepare and verify bank deposits, ensuring accuracy and proper documentation.
Maintain confidentiality and security when handling cash and financial documents.
Investigate and resolve cash discrepancies, reporting issues to store management.
Secure cash drawers, safe contents, and other monetary assets according to company procedures.

Teamwork

Work closely with store management and colleagues to achieve team goals.
Follow direction from the Store Manager and Assistant Manager to ensure smooth daily operations.
Act as a brand ambassador, representing the company’s values at all times.

Qualifications

Skills & Experience

Previous retail or premium customer service experience preferred.
Strong sales ability and confidence in closing.
Passion for fashion and independent brands.
Excellent communication skills and professional presentation.
Organised, adaptable, and comfortable in a fast-paced environment.
Flexible to work evenings, weekends, and public holidays.

Sales Associate/Key Holder

Job Description