At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The team and the opportunity

As part of our ambition to become the digital transformation go-to partner and provider of customer and employee experience using emerging technologies, EY have established a Salesforce business within Consulting. This is a home for our talent and will be a differentiator in the marketplace.

Our clients are facing a future of massive disruption driven by rapid market shifts, regulatory change, customer expectations, new competition and technology innovation. We're building a vision for how technology can accelerate growth. By bringing our brand, content, and technology together, EY can become our clients’ trusted and chosen transformation partner. Our approach and solutions combines the breadth and scale of EY’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes and we are expanding its Technology Consulting team to help these companies to successfully navigate this disruption and take advantage of new opportunities.

You will join the EY’s Salesforce team within Technology Consulting, working closely with communities of technology focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation to optimise delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.

The role as a Salesforce Functional Consultant is a fantastic opportunity to get involved to define and deliver the transformation of our clients’ businesses, leveraging strong functional domain, business process and Salesforce platform expertise, into tangible business KPIs and outcomes and build digital solutions that drive value for their customers and employees.

You will play a key role in leading or supporting the development and strengthen existing client relationships and help our clients, who are leaders in the industry, navigate the complex finance issues facing their business. As part of this growing team, you will also get to help shape the innovative culture that makes EY such a great place to work.

Your key responsibilities

Within the team, you'll work as part of a multi-disciplinary and high-performing team of problem solvers with extensive experience helping organisations solve their complex business issues from strategy to execution in one or more of the following areas:

Market / Client Centricity

Your role will be to focus on EY’s clients across various sectors, Financial Services, Corporates, Public Sector (Infrastructure, Government and Health) to drive opportunities, relationships and profitable revenue from Salesforce-led digital transformation service proposition. You will work to develop your own network and relationships at the client, understand their issues and, from that, develop robust functional capability maps, business domain alignment to Salesforce platform and solution delivery plans supported by sound commercial and resource models to deliver a high quality service and profitable revenue. You will work closely with other functional SMEs, Sector SMEs, programme leads, workstream leads, client stakeholders and your network at Salesforce itself and:

Identify and gather information on new client and sector issues through meetings and share this effectively within Salesforce and Tech Consulting.

Facilitate expansion of points of contact between EY, Salesforce and the client. Create, maintain and drive the execution of the relationship map and plan to develop many to many contacts.

Personally lead development of those relationships where EY has no existing relationship, introducing and supporting connections for specialists to then win work

Develop peer relationships with client project / programme managers, product owners, business change leads and other senior stakeholders, and together with the Salesforce, build executive level connections.

Help lead the scoping, shaping and sizing of EY’s bids and proposals, winning and delivering of customer and digital transformation engagements.

Functional Analysis & Design

Provide functional expertise and leadership in one or more business domains – e.g Sales Effectiveness, Marketing Automation, Service Excellence etc – leveraging the Salesforce platform and its ecosystem.

Provide functional expertise in one or more target sectors e.g. Life Sciences/Pharma, Insurance, Technology, Telecoms.

Lead business analysis of client’s current and to-be processes to define system/technology requirements using best practice and focus on maximising use of OOTB components

Drive functional/application designs and ensure technology solutions represent current and future business requirements

Support/lead the workstream to capture user requirements, conduct user reviews and run stakeholder alignment meetings.

People Leadership

Support the growth of knowledge within the team, sharing expertise and Salesforce-specific skills.

Focus on own development in terms of developing Salesforce skills and gaining certifications, as well as consulting soft skills.

Skills and attributes for success

To qualify for the role, you must have:

Minimum 6 -10 years consulting experience leveraging the Salesforce platform, its ecosystem and other emerging technologies

Two Salesforce certifications

Ability to articulate the value of Salesforce as a platform in business to a non-technical audience in a clear and compelling fashion

Experience in designing and delivering solutions in the Salesforce ecosystem – including but not limited to core Salesforce Clouds (Sales, Service, Experience, Marketing) and leading ISV solutions

Excellent oral and written communications skills; must be articulate and persuasive

Demonstrate a commitment to quality and attention to detail

Strong business analysis, problem solving and analytical skills

Capable of prioritizing and multi-tasking in a dynamic environment

Ideally, you will also have:

Strong presentation skills using Microsoft PowerPoint

Project management experience

Industry specific knowledge (Pharma, Life Sciences, Financial Services)

Regulator experience (solution assurance)

Veeva CRM experience

Experience with one or more Salesforce Industry Clouds

Ability to facilitate requirements gathering workshops with clients to identify pain points and translate functional requirements to technical solutions

Good understanding of Systems Development Life Cycle and Agile waterfall methodologies

Ability to drive change and effectively manage projects and stakeholders

Strong organizational leadership and influencing skills

What we offer and how we will support your Career progression

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Continuous learning:

Personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.

Career progression:

When you join EY, you will be supported to ensure that you are enhancing your skills from day one. As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are.

Benefits:

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, with a wide range of discounts, offers and promotions. Your experience in EY will also include:

Free enrolment in EY’s Tech MBA Programme accredited by Hult International Business School

Discounted health insurance

Pension

The purchase of additional annual leave

Hybrid Working model

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

CIPD 2020 Diversity and Inclusion Winner, GreatPlaceToWork’s Top 20 UK’s Best Workplaces for Women 2020 (Super Large Category) And Times Top 50 Employers for Women 2019 & 2020

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

UKI Technology Consulting - Functional Manager (Salesforce Services)

Benefits

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