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Job Title

Senior Project Manager

Fiserv: Project Manager

Job Description

Overview

Reporting to the Programme Director, the role of a Project Manager is to scope, plan and deliver projects and initiatives to meet specified business needs, controlling resources from several areas (and potentially third parties) to achieve agreed cost, time and quality objectives.

The Project Manager has the overall accountability and responsibility for the progress and successful delivery of the project effort.

Responsibilities

Defining the project brief
Setting client expectations in respect of deliverables, plans and management of the project.
Establishing an appropriate project governance structure, in line with the Fiserv programme/project methodology /governance
Assisting the Client and Sponsor to obtain authorisations and signoffs on the Business Case
Documenting the overall project approach, including the phasing strategy and build versus buy options
Developing estimates of resources, costs and durations and based on these, creating a high-level project schedule and requesting appropriate resources
Facilitating the development of all elements of the project plans and schedule according to the project brief, i.e. plans for scope, schedule, budget, change management, issues, risk, procurement, testing, training, communication and transition to BAU. Agree plans with all relevant stakeholders
Ensuring that any impacts of the project on business processes and business continuity are assessed and continually monitored as the project develops

Execution & Controls

Managing, maintaining and tracking the overall project plan, controls, budget and work assignments according to established Fiserv governance
Reporting project status (schedule, cost, benefit, risk, issues and scope) to all stakeholders on a regular basis
Organising and facilitating appropriate level of governance meetings, to discuss status reports, provide structured escalation path and determine corrective or preventive actions
Managing project risks and issues, ensuring that project team members are actively involved in the identification and where appropriate the ownership of risks, initiating corrective action where necessary
Ensuring that project team members are accurately recording their time spent on project tasks and thus tracking budget accurately
Building and maintaining a cohesive cross organisation/company project team ethos and fostering productive working relationships, optimally assigning tasks to team members
Ensuring the development and approval of all deliverables
Refining resource, cost and duration estimates as the project progresses, ensuring that requests for resources for each phase are supplied sufficiently early to enable them to be secured when needed
Managing proposed changes in scope, schedule or budget with key stakeholders relaying any impact to cost, schedule or scope and providing a recommended course of action.
Scheduling, managing and participating in key quality reviews and developing action plans to resolve issues arising
Organising, leading, and motivating a matrix team of Fiserv SME’s and potentially 3rd party resources
Maintaining a dialogue with PMO to ensure that defined project processes are followed and that any issues are resolved in a timely manner
Ensuring a clean, structured and fully supported transition to BAU
Providing out of hours cover over implementation weekends when Project goes live
Project administration

Closeout & Transition

Obtaining approval from the sponsor that the acceptance criteria have been met
Confirming that the project’s objectives have been achieved
Confirming that all outstanding risks and issues have been accepted by the sponsor
Performing comparisons of estimated and actual costs and completing financial closeout
Facilitating the project evaluation and obtaining approval to close out the project, documented within end project report
Performing contract and project closeout activities, and archiving project information. Where applicable conducting a formal Lessons Learned session and publishing results to all stakeholders

Key Relationships

Programme Director, Client Programme Director, Project Sponsors and key stakeholders, Workstream Leads, Project Team Members, Fiserv Governance, Support Departments

Skills

Excellent time management skills.
Expert in MSOffice Products especially WORD, EXCEL, PowerPoint and MS-Project.
Ability to work under pressure and with minimal supervision.
Ability to manage in a virtual team environment.
Enthusiasm and innovation to motivate others.
Commitment to team building within Fiserv and the client and to support others in making the wider team a success.
Ability to manage rapid change in a diverse and fast-paced environment.
Ability to make information-based decisions (includes making decisions based upon little information and to deal effectively with ambiguity) on behalf of your team and to know what decisions should be escalated to senior level management.
Ability to determine estimates of effort and impacts on a variety of solutions.
Determination and drive to continually follow-up and validate information.
In-depth understanding of business processes within Client portfolio.
Ability to plan and monitor an entire programme consisting of multiple endpoints.
Must take initiative in building a network of contacts within the Fiserv organization, interfacing with multiple IT groups and business units. Requires a high amount of independent discretion and decision-making.
Self-driven individual with the ability to coach individuals and lead a process of knowledge transfer and mentoring.
Works independently with functional, Fiserv business units and 3rd parties when necessary.

Qualifications

Educated to degree-level in Computer Science, Business, Accounting, Marketing or equivalent work experience.
Excellent verbal and written communications skills and English proficiency.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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