ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Property/Assistant Manager supports the daytoday management and operations of the property, working closely with the Community Manager (or Property Operations Manager) to deliver an outstanding resident experience, achieve occupancy goals, and meet financial targets.

JOB DESCRIPTION

Key Responsibilities

Assist in leasing and reservations activities — show units, qualify prospects, prepare tenancy documentation, and manage movein/moveout processes.

Use property software to track leasing data, generate reports, monitor availability, and log maintenance requests.

Interact with residents to proactively improve service delivery and handle enquiries, requests, complaints, and feedback.

Support rent collection, monitor payments, and follow up on arrears in line with company procedures.

Work with the maintenance team to ensure the property’s physical condition and standards are maintained.

Assist with marketing and promotional activities to support leasing and occupancy objectives.

Carry out inspections, compliance tasks, and health & safety activities as required.

Engage in administrative duties including reporting, invoicing, procurement communication, and recordkeeping.

Support team development by helping train and coach colleagues.

May act in place of the Community Manager in their absence.

Skills & Qualifications

Strong customer service and communication skills.

Proficient with Microsoft Office and willing to learn property management software (e.g., Yardi, RentCafe).

Ability to multitask, prioritise, and work independently.

Good organisational and numerical skills.

Flexible approach to working in a fastpaced, dynamic environment.

Experience in property management or similar real estate operations is advantageous.

Typical Duties Include

Responding to resident inquiries and requests.

Managing lease documentation and tenancy administration.

Tracking and reporting on occupancy, leasing, and revenue performance.

Assisting with budgeting, compliance, and safety procedures

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.

Assistant Manager

Job Description